OCM Lead (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
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Company Description

Leapgen is a global digital transformation company shaping the Now of Work. We partner with enterprise leaders to better design and deliver workforce services and architect HR technology solutions that meet the expectations of workers and the needs of the business. Our areas of focus include HR Technology, HR Operations and Service Delivery, and Workforce Experience. Leapgen is founded on the core values of Love, Energy, Audacity and Proof. That means we:

  • LOVE what we do, which

  • ENERGIZES us and our clients to do

  • AUDACIOUS things, and

  • PROVE our success - early and often!

We’re smart, but we don’t take ourselves too seriously. We’re passionate about improving workforce experience and positioning HR to better serve people while acting as a strategic partner to the business. We think differently: transformation is constant, disruption should be healthy and strategic, and people and business are meant to be agile. As such, we encourage and expect our people to be innovative, to do different things. We challenge ourselves to stretch, adapt, learn and improve...constantly. Our customers will tell you we feel like a valued extension of their team because we are.

Job Description

The (OCM) Lead/Consultant is responsible for developing strategies, tactical communications and engagement plans to guide our clients and their workforces through changes and transformational initiatives. These strategies and deliverables support successful deployment of new technologies, processes and initiatives, and are designed to drive adoption and deliver a positive change experience for the workforce. Management Consultants collaborate with executives, senior managers and project teams to ensure overall program success.

Responsibilities & Activities

  • Organizational Change Management

    • Assess and identify change impacts to develop actionable impact analyses and message maps for each persona

    • Develop strategic change plans that include communications and engagement activities

    • Collaborate with the client to identify meaningful success metrics and plans to address resistance and reinforce change

    • Educate clients on change management practices using change methodologies such as ADKAR combined Leapgen’s human-centered design approach

    • Assess client readiness to change and inform their transformation and change management efforts

    • Partner with Leapgen Workforce Experience (WX) Designers to listen to customers and contribute to design deliverables using Leapgen’s human-centered design thinking approach

  • Customer Partnership

    • Work closely with clients to develop a strong understanding of the company’s corporate/HR culture, operating strengths and opportunities

    • Create strategies for change and collaborate with clients and colleagues to win buy-in for Leapgen recommendations for improving HR processes and systems that complement and support business goals

    • Foster client relationships that are strong and lasting

    • Play a leadership role in client program governance

  • Team Collaboration & Mentorship

    • Manage schedules and budgets [when a Project Manager is not assigned to a project]

    • Work with UX and graphic designers, customers and implementation partners to inform the design of customer solutions using outputs from experience design

    • Mentor team members

    • Contribute to Leapgen's industry thought leadership in collaboration with Marketing peers

    • Collaborate with Sales to develop new customer relationships

Qualifications

​​​​​​Abilities

  • Proven ability to lead and do (please see responsibilities & activities above!) in order to deliver customer valued outcomes

  • Team player with proven ability to collaborate with, mentor and influence others

  • Ability to collaborate with multiple clients simultaneously, work with remote teams, think creatively, manage own time and take initiative to drive projects

  • Some project management experience preferred

Experience

  • 5+ years experience in developing change strategies and driving change initiatives and change adoption using various change methodologies

  • 5-10 years experience in HR, HR Technology, Organizational Change Management, and/or HR Strategy

  • Proven experience driving change and change adoption

Knowledge & Education

  • Strong interpersonal skills, customer-centric attitude

  • Strong communication skills (both written and verbal), including ability to deliver compelling client presentations

  • Thorough understanding of Digital Workforce Transformation and various aspects of HR functions and processes (e.g., talent acquisition, employee lifecycle management, service delivery, career growth & development)

  • Understanding of change methodologies such as Prosci (ADKAR), the Change Curve or Bridges Transition Model

  • Understanding of how mindset, people, and process impact the way technology enables experience and the importance of designing for the workforce experience

  • Strong understanding of cloud concepts and technologies

  • Any of the following are plus!

    • Bachelor’s degree a plus

    • Design studies and/or certificate a plus

    • Change Management certification in Prosci ADKAR model or other change methodology a plus

Additional Information

Type

  • Contractor or Full-Time

Location and Travel

  • Remote (continental US)

  • Travel 20-30% (once Covid lifts)

How to get started 

If you’re excited by the idea of seeing yourself in this role at Leapgen, please apply with your CV and a cover letter that best expresses your interest and unique qualifications. All your information will be kept confidential according to EEO guidelines.

Leapgen makes an oath to protect people in the workplace. We are committed to reducing conscious and unconscious bias and fostering a judgement-free workplace that celebrates diversity. Here are a few ways we put this into action:

  • We want you to shine through a great interview experience. When we reach out to schedule a conversation, we’ll ask whether you require any accommodation to make that so.

  • We don’t seek culture fit; rather, we seek and welcome diverse ideas and perspectives that can enhance our culture, showcase new perspectives, and challenge our thinking. You can be you here.


More Information on Leapgen
Leapgen operates in the HR Tech industry. The company is located in St Louis Park, MN. Leapgen was founded in 2017. It has 48 total employees. To see all 6 open jobs at Leapgen, click here.
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