OCC Technical Support Representative (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Position Description:

CGI Global Infrastructure Solutions is looking for an entry level system administrator to join our growing team in Phoenix, AZ.

This role must be located in Phoenix, AZ.

Your future duties and responsibilities:

- Respond quickly and optimally to Operating System Incidents, outages, and work requests
- Use monitoring tools to proactively lead issues before service degradation occurs
- Required qualifications to be successful in this role
- Core understanding of UNIX systems.
- Core understanding of Windows systems.
- Core understanding of networking concepts.
- Have a strong desire to automate routine tasks
- Core understanding of Shell scripting (bash/ksh, PERL, Python)
- Experience with Ansible configuration management tool
- Experience with Source Control tool such as GitLab
- Experience with Rundeck
- Experience working with an Incident Management System (such as Remedy, or Service Now).
- Lead incident/request tickets, and run to established response and resolution SLA's
- The ability to communicate to both technical and non-technical material to staff and management at all levels of an organization.
- 1-3 Years of system administration experience in any size environment.
- Candidates must be flexible to work overnight and weekend coverage shifts.

Skills - Years of Experience - Proficiency Level
- Wintel OS - 1 Year - LV1
- UNIX OS - 1 Year - LV1

Required qualifications to be successful in this role:

- Must be willing to successfully complete any and all CGI/client specific background & security checks.
- Working knowledge of MS Office products (Word, Excel, Access, PowerPoint, Visio, SharePoint)
- Good documentation skills along with the ability to train junior level personnel
- Desire to expand responsibilities beyond initially defined job responsibilities to support emerging needs within the organization
- Ability to effectively aggregate, organize, and present information
- Pragmatic ability to balance process compliance, quality, innovation, and expedience
- Ability to be effective in a fast-paced, constantly evolving environment
- Works well under pressure
- Experience with ITIL v3 preferred
- Professional and ethical at all times


- Ability to learn quickly and work independently
- Strong verbal and written communication skills
- Energy, initiative, and a positive attitude



  • Ansible
  • GIT
  • GIT
  • Python
  • Remedy
  • System Administration
  • Unix
  • Windows

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
More Information on CGI
CGI operates in the Fintech industry. The company is located in Pittsburgh, PA. CGI was founded in 1976. It has 56317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 181 open jobs at CGI, click here.
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