O365 Systems Administrator Lead Job at Xcel Energy

| Minneapolis–Saint Paul, MN
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O365 Systems Administrator Lead Job

Location(s): MN - Minneapolis; CO - Denver; TX - Amarillo; WI - Eau Claire

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

Position Summary
Lead O365 Administrator supporting the continual operations and improvements of Microsoft Exchange Online, Microsoft Exchange On-prem, Microsoft Teams and Microsoft OneDrive including ensuring the effective use of these tools for our customers, and helping the organization follow best practices. The administrator will act as a subject matter expert and technical role with comprehensive knowledge of these tools and other 3rd party tools deployed. The Lead O365 Administrator will have a good understanding of current configurations, policies, and technical components, evaluate strategic approach for deploying services and provide input into service roadmap development. The administrator will also perform day-to-day activities in support of our O365 environment.

Essential Responsibilities
  • Problem Management - Helps others in resolving complex problems; adapts or modifies established approaches. Identifies and selects appropriate tools, data, and analysis techniques to diagnose problems and develop solutions. Balances competing short- and long-term goals. Provides problem management for complex production incidents. Provides support for systems testing and validation activities. Participates in and contributes to problem reviews. Drives adherence to Incident and Problem protocol.
  • Operational Support - Performs software installations and upgrades to systems. Schedules installations and upgrades and maintains them. Analyzes system requirements and performance of systems, and develops specific measures to increase efficiency. Develops and promotes standard operating procedures. Monitors and assesses system health, exposing risk as appropriate.
  • User Support - Provides in depth technical information to users as appropriate. Assists users in identifying complex technical problems and devising solutions. Advises users on available approved technologies. Works with users to develop solutions. May act as user liaison on projects.
  • Communications - Writes and presents reports and proposals for internal and external audiences. Interprets other viewpoints and assimilates them into work processes. Formally transfers technical or administrative knowledge to others. Actively participates in regular status meetings. Prepares written status reports and responses to customer inquiries.


Minimum Requirements
  • Five years of related functional experience.
  • Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
  • In-depth knowledge and experience with all types of operating systems; HW, SW, desktop, mobile, etc.
  • Familiarity with at least one platform type (e.g. Internally hosted, SaaS, IaaS, etc.) with demonstrated aptitude to learn other platforms.
  • Experience leading system change deployment and facilitating service restoration discussions.
  • Has taken leadership role in small projects or parts of larger projects.
  • Strong communication skills, effective with varying organizational levels and skill sets.
  • Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.


During COVID-19 Pandemic this position may require the ability to temporarily work remote within the company service territory until company protocol dictates return to the office criteria has been met. Telecommuting Policy: A plan has been created to officially rollout a hybrid work-from-home option that will take effect when it is safe to move forward to return to the workplace. This position will participate in this new policy.

COVID-19 Vaccine Requirement
COVID-19 continues to significantly impact our employees, families and communities. With employee health and safety as our top priority, Xcel Energy requires all persons be fully vaccinated or receive a formal medical or religious accommodation prior to their start date, unless prohibited by state or local law.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

Posting Notes: MN - Minneapolis || MN - Minneapolis; CO - Denver; TX - Amarillo; WI - Eau Claire || United States (US) || Customer And Innovation || 56779:IT-Client Support Leader || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $87,000 to $123,666 per year

This position may also be eligible for the following benefits and/or pay components: Pay - Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave

Click here to see our benefits

Requisition Number: 40116

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at [email protected]

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [email protected] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Our Values: One Team Powered by Many

Committed
Connected
Safe
Trustworthy
More Information on Xcel Energy
Xcel Energy operates in the Energy industry. The company is located in Minneapolis, MN, Minneapolis, MN, Minneapolis, MN and Denver, CO. Xcel Energy was founded in 2022. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 34 open jobs at Xcel Energy, click here.
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