Job Description The position entails the following responsibilities:

• Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for the Front Office / Middle Office applications.
• Support applications for end to end trade lifecycle including algorithmic trading, trade execution and booking, market data, risk management, etc.
• Establish working relationships with other members of the Production Management team in other regions and across the organization as appropriate.
• Work with Application Development (AD) teams to implement fixes and improve stability.
• Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and capacity management.
• Help monitor and improve monitoring of the trading application suite and proactively fix potential issues.
• Develop strong partnerships and communication channels with the businesses, AD, and other team members.
• Translate production issues into technical defects and work on defect management.
• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners.
• Engage with project teams through the project life, more towards go-live to ensure successful delivery.

Qualifications
Technical skills, knowledge and experience

• Equities and Derivatives product knowledge
• Good analytical and problem solving skills
• Experience in supporting Sales &and Trading, Risk & Trade management platforms
• Working knowledge of SQL and stored procedures (experience with Sybase and Oracle databases)
• Working knowledge of UNIX (experience with Linux preferred) and ability to troubleshoot performance and BAU issues
• Working knowledge of basic troubleshooting of Network issues
• Strong software and business systems design, analysis, development and support skills preferred
• Experience with Monitoring and Incident Management procedures and protocols
• FIX Protocol and ability to trace orders between components
• Scripting / Develpment experience in Perl/Python/Bash is a plus

General skills/competencies:

• Excellent interpersonal relationship / teamwork skills
• Excellent communication skills (verbal and written) in English, providing clear problem descriptions
• Proven complex problem solving/management skills and a strong eye for detail
• Proactive individual showing eagerness to learn and a strong sense of ownership
• Ability to handle multiple competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations
• Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.