New Hire IT Equipment Deployment Program Lead

| San Francisco, CA
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The Uber IT Engineering team plays a critical role carrying out high-impact org-wide initiatives and continuously improving processes to increase the effectiveness of our products, operations and engineering organizations.
A Program Lead in this role, you will structure and drive the nUber (new hire) IT Equipment Deployment program for the IT Engineering Operations org. You will work closely with the various internal collaborators to conceptualize tech delivery solutions to ensure our new hires have the tech to be productive on their first day. Additionally, you will work with our managed service provider to organize/align multiple operations teams for service delivery and drive execution to achieve IT Operations objectives and Metrics.
You will be responsible for process standardization, ensuring execution is efficient and consistent, and holding team(s) accountable by tracking progress, resolving dependencies, identifying issues, evaluating risks and communicating status to upper management and Key collaborators. The PgM will intrinsically act as a coach to engage and energize the managed service provider to achieve customer focused goals and initiatives.
What the Candidate Will Do
• Direct oversight of all new hire IT Equipment deployment coordination in approximately 600 cities world wide.• Work closely with all functions of the company that focuses on new hire onboarding from HR to Client Platform Engineering team to IT Supply Chain team for the delivery of IT Equipment to each new hires• Ensure new hires are given their requested IT Equipment on/by their start date to eliminate productivity loss.• Align closely with HR and Recruiting to obtain knowledge of all global new hires in the pipeline• Work closely with the Global IT Supply Chain team to ensure they are stocking IT Equipment accurately to upcoming new hire demand and have all the necessary details to provision and deploy IT Equipment.• Proactively Identify and unblock account activation issues.• Update Documentation for support teams to follow as technology changes.• Continue to iterate on the delivery and setup process to elevate the experience for incoming new hires.• Monitor Technology Build Defects that are reported of by new hires• Keep a pulse on ticket trends by New Hires to assist in building proactive or automated support for common cases.• Engage, facilitate, and iterate Internal Collaborator Survey as well as New Hire IT Equipment Deployment Satisfaction Survey and build solutions where applicable• Leading teams to operational excellence in a customer first, efficiency driven environment• Through partnership and effective leadership, setting and maintaining operations and high customer service standards.
Basic Qualifications
• 2+ years as a Program Manager or Operations Leader focusing on support operations and Customer satisfaction initiatives• Strong operational program management experience within IT or customer service support delivery• Excellent written and verbal communication skills including ability to deliver program status, roadmaps, business outcomes & impacts and metrics.• Strong organizational skills to manage multiple, competing priorities simultaneously.• Strong analytical skills with the ability to demonstrate using objective data and metrics to back up assumptions, recommendations and decisions
Preferred Requirements
• Proven ability to navigate matrixed organizational structures to align with, prioritization and delivery across teams• Ability to influence, motivate, and align people across a broad variety of job functions through your relationships. Engineers enjoy working closely with you• PMP & Agile certifications• Proficiency in JIRA, Service Now, G-Suite, Workday, iCIMS, Salesforce, SOX, GDPR, and compliance
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery customers, and eaters get moving in more than 600 cities around the world!
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together!
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing this form.
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Culture
Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more: https://www.uber.com/community/supporting-cities/
Partners with Nonprofits
Technology, when it's done right—and combined with good partnerships—has the potential to contribute to a better world for all. Learn more: https://www.uber.com/us/en/community/
Friends outside of work
Eat lunch together
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Open office floor plan
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401(K)
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Performance Bonus
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Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Were providing more flexibility for some employees to be fully remote and we’re establishing a process to apply to be fully remote if employees think that’s best for them.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Game Room
Stocked Kitchen
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
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