Guard Enterprise Cyber Operations Support (GECOS) - Network Administrator - Service Desk

GDIT has an opening for a Network Administrator - Service Desk position supporting the Army National Guard (ARNG) in Chantilly, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services. The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model.

The Network Administrator - Service Desk will:

• Provides Tier 2 IT operations control support using ITSM ticketing system such as BMC Remedy and/or ServiceNow in the form of systems and as a technical generalist that resolves incidents and requests independent of further escalation to dedicated technology SMEs.
• Provides Help Desk ticket escalation support to the Army and DISA for all DODIN-A(NG) and DODIN-A(NG)-S issues above or outside the direct O&M of the RCC-NG, including mobile device support.
• Independently provides advanced level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
• Troubleshoots system hardware and software-specific issues using Cisco, Palo Alto, and Microsoft tool sets.
• Trains end users on the proper use of hardware and software.
• Applies practical knowledge of job area typically obtained through advanced education and work experience.
• Authors and updates job aids, technical documentation, and procedures.

QUALIFICATIONS:

Required Skills and Experience:

• A minimum of eight years of relevant IT experience including hands-on service desk / Tier 2 support
• Possess the appropriate baseline certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II. (CompTIA Security+ or higher)
• Possess the appropriate computing environment certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II. (IE Cisco or Microsoft Certification)
• An active Secret security clearance.

#GECOS

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COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

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