Network Administration Manager at Thirty Madison

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About Thirty Madison 

Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level healthcare with the convenience of telemedicine.

In just three years, we’ve built four brands on top of our platform: Keeps (for men’s hair loss), Cove (for migraine), Evens (for GI conditions), and our newest brand, Picnic (for allergies). We’re growing rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.

This year, we are honored to become Great Place to Work certified and be included on Built In's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day.

The Role / What’s the Opportunity?

Our providers are essential to the Thirty Madison mission of expanding access to high-quality, affordable healthcare. They provide the initial touchpoint with customers as well as ongoing care throughout the customer’s journey of treating their condition. We are looking for someone to lead scaling the operations of our telemedicine provider network. 

In this role, you will build scalable processes and operational infrastructure that will enable us to consistently uplevel the quality of care we provide to customers across Thirty Madison brands. Along with our clinical leadership, you will be responsible for interviewing and onboarding new providers, expanding our provider capacity, and developing and running a licensing, credentialing, and contracting process. You will work closely with Product to expand the capabilities of our proprietary provider portal and EMR and represent the voice of our providers to teams across the company, including Operations, Customer Experience, and Brand. This is a fast-paced role that will work especially closely with the providers in our medical network and leaders in our Service Operations and Commercialization teams. 

The ideal candidate is organized, analytical, results-driven, and a great communicator. Above all, you have a service-oriented mindset and seek to create relationships that drive solutions and better outcomes for our providers and customers alike. This is an incredible opportunity to join a company building a new type of healthcare experience that expands access to high-quality, specialized care for customers across the country. 

What you get to do every day

  • Building and scaling an operational framework that enables fast, efficient, high-quality care for all Thirty Madison patients 
  • Supporting new provider recruiting to ensure our businesses have the ability to scale in all geographies and specialties where we currently offer and plan to offer medical services 
  • Coordinating the logistics of provider onboarding 
  • Developing processes (and eventually a team) for all provider licensing, credentialing, contracting, and collaboration agreements 
  • Supporting CME tracking and opportunities 
  • Tracking and driving performance against our clinical team’s KPI framework
  • Providing general troubleshooting support to providers 
  • Ensuring the provider experience is as frictionless as possible, alerting the relevant teams of any technical issues that slow down the delivery of customer care 
  • Partnering with business and clinical stakeholders to shape a network growth strategy that delivers quality care across a range of conditions and business models 
  • Enabling a network culture through technology, programming, and communication that promotes a collaborative approach to care and sets us apart as the best place for providers to work 

What you bring to the role 

  • A seasoned operator and versatile problem-solver who gets stuff done. You thrive in environments that are fast-paced and constantly changing by creating structure and process where there is none 
  • Experienced working within the supply side of a two-sided marketplace 
  • Not afraid to start from scratch and build something from the ground up, but also able to optimize and improve an existing framework 
  • Passionate about telemedicine and leveraging technology to improve healthcare 
  • Able to effortlessly communicate with diverse groups of people - you’re equally at ease using medical lingo with a physician as you are discussing specs and metrics with a product manager
  • Results-driven, with an analytical mindset and drive to exceed targets and SLAs
  • Naturally organized. You are able to effectively manage multiple work streams that span functions and stakeholders 
  • A team player with a hands-on mentality and a ‘no task is too small’ attitud

Nice to have’s / Bonus points

  • 4+ years of relevant operations experience in telemedicine and/or marketplaces 
  • Experience building and/or managing a network of service providers, preferably within healthcare
  • Off the charts enthusiasm, patience, and empathy when working with stakeholders across the organization 
  • Incredible attention to detail, along with the ability to be flexible, creative and solutions-oriented
  • Exceptional data-driven thinking and analytical skills and experience using metrics to measure quality, accuracy, and speed 
  • Experience working in a high growth operations environment 
  • Passion for Thirty Madison mission of expanding access to healthcare

#LI-KN07 #LI-Remote RQ2054

Benefits for full-time Thirty Madison employees:
  • Competitive salary packages and career development opportunities
  • 100% coverage on many health, dental, and vision insurance plans
  • 401k with a match, commuter benefits, and FSA
  • Budget for the technology tools you need — whether it’s a laptop, monitor, or special software
  • Annual $750 vacation stipend and $750 wellness allowance

*Contractors, temps, and interns are not eligible for benefits.

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us to request accommodation.

How we are managing through the COVID pandemic and its impact on our team?

These are unprecedented times and we understand COVID-19 is impacting everyone differently. Our primary goal from the beginning of the pandemic has been to ensure employee safety. We went from optional to mandatory work-from-home very quickly in early March, and we have told employees that they can work remotely to allow them to plan accordingly. 

We have also rolled out several initiatives to help our team successfully navigate the uncertainty associated with COVID-19. These initiatives have included providing funds for home office improvements, medical reimbursements, free meditation/mindfulness tools, mandatory “Me Days” away from work, company-wide Refresh days off, and fun opportunities to connect live with teammates each week (such as virtual escape rooms). We continue to examine different benefits, tools, and processes that best support our employees as we continue to work remotely and eventually begin transitioning back to the office.

*Please be aware that there are fraudulent entities who are claiming to be affiliated with Thirty Madison in order to trick job seekers into divulging personal information or making payments based on false representations while impersonating Thirty Madison. These entities solicit money and personal information under the guise of offering you a position with Thirty Madison. The scammers use many methods to perpetuate these scams, including using Thirty Madison’s trademarks on their correspondence to potential victims. Thirty Madison takes the safety and integrity of those seeking employment with us very seriously and we work cooperatively with our legal team, security department and local authorities to address this issue. If you receive a job offer that claims to be from Thirty Madison, please take steps to confirm that it is legitimate by reviewing the offer carefully and contacting Thirty Madison directly if you have any concerns at all. Please note that Thirty Madison will never ask you for bank account or credit card information, and Thirty Madison will not charge you money to apply for a job with Thirty Madison.*

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • CircleCIFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • NestjsFrameworks
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    • PostgreSQLDatabases
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    • KafkaDatabases
    • AsanaManagement
    • Google DriveManagement
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    • NotionManagement

An Insider's view of Thirty Madison

How would you describe the company’s work-life balance?

I really appreciate that Thirty Madison has tools put in place that show the company truly values work-life balance. We have monthly Refresh Days where the whole company is off, and we also have an annual vacation stipend offering $750 for people who take a full week off during the year, encouraging us to detach and take a vacation!

Michelle

People Business Partner

What's the biggest problem your team is solving?

"Infrastructure" can be an overloaded term. To me, Infrastructure is everything up, down and to the sides of the code that Engineers are writing. Our goal is to abstract those bits away, so we can guarantee safety, speed and reliability by default. That way Engineers can focus on building features that deliver value to our patients.

Lawrence

Engineering Manager

How has your career grown since starting at the company?

Thirty Madison has provided me with the opportunity to work with individuals who share experiences and expertise with one another daily. We are a savvy team that cares about employee development and self-growth. It is through collaboration and curiosity that I’ve become #bettereveryday both inside and outside of our organization.

Em

Learning and Development Specialist

What is your vision for the company?

Thirty Madison’s goal is to improve the lives of people with chronic conditions. For Cove this means to meaningfully help every migraine sufferer. We are here for our patients, whether they want to connect with a doctor or just be better informed. Migraine holds way too many people back in leading the lives they want to, and we need to change that.

Caroline

General Manager of Cove

What are Thirty Madison Perks + Benefits

Thirty Madison Benefits Overview

-Competitive salary, equity, and career development opportunities
-100% coverage on many health, dental, and vision insurance plans
-Pre-tax commuter benefits, 401k, and FSA
-Budget for the technology tools you need — whether a laptop, monitor, or special software
-Unlimited vacation days and annual $1,000 vacation stipend

Culture
Partners with Nonprofits
Thirty Madison partners with Non Profits such as the Arthur Ashe Institute for Urban Health to help the underserved get education and access to medical treatment.
Friends outside of work
Eat lunch together
Intracompany committees
Thirty Madison has committees for DEI, Future of the Office and Social, all comprised of volunteers that rotate during the year to make sure we are driving the right initiatives and events.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Thirty Madison provides a reimbursement for wellness expenses alongside a fully covered premium Calm app membership for mindfulness and meditation.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
During COVID, Thirty Madison provides up to $1,000 a month to cover incremental childcare and/or distance learning costs.
Generous Parental Leave
We provide 14 weeks of paid leave for the primary caregiver and 7 weeks of paid leave for the secondary caregiver with the option of a flexible return to full-time work.
Flexible Work Schedule
We're big believers in a flexible work schedule that takes both your needs and your co-workers' needs into consideration.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within

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