NA Premier Technical Support Manager (Raleigh, NC)

| Raleigh-Durham, NC
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Why Work at Lenovo
Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.
And we go big. No, not big-huge.
We're not just a US$60 billion revenue Fortune Global 500 company, we're one of Fortune's Most Admired. We're transforming the world through intelligent transformation, offering the world's most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions-not just the select few-experience our version of a smarter future.
The one thing that's missing? Well... you...
Description and Requirements
Position Requirements: Strong candidates for this position would require the following -
  • 3+ years of services operations and/or bachelor's degree
  • Leadership background with operation and process knowledge being ideal
  • Effective communication skills at all levels - written and verbal
  • Superior Customer service skills
  • Able to problem solve and think laterally
  • Proven ability to learn new and complex technology
  • Able to prioritize in a fast paced, dynamic work environment
  • Proactively make technology adoption recommendations based on experience and in-depth knowledge of a customer's needs
  • Ability to commit and work with agility and speed to respond to short-notice requests
  • Effectively transfer thoughts and expresses ideas verbally in individual or group solutions
  • Leadership skills and experience to drive training, coaching, and performance management
  • Strong teaming and communication skills required, able to develop relationships quickly and effectively
  • Background in working with and interfacing with Technical Support organizations
  • Process improvement experience
  • Identification and design of Customer Services processes
  • Flexible working hours to accommodate needs of the business in a fast-paced Customer Engagement Center environment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo's US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo's accommodation process.
* Morrisville - North Carolina - United States of America
More Information on Lenovo
Lenovo operates in the Hardware industry. The company is located in Bellevue, WA, Santa Clara, CA, Davie, FL, Morrisville, NC, Whitsett, NC, Chicago, IL, Fort Wayne, IN and Carmel, IN. Lenovo was founded in 1984. It has 40921 total employees. To see all 144 open jobs at Lenovo, click here.
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