Move Money Solutions Sr. Team Manager
Your Opportunity
The Move Money Solutions Sr. Team Manager is a leader with passion towards executing as an elite member of a team of experts committed to the highest level of client happiness. The position requires a dynamic leader who can motivate, inspire and develop a diverse team responsible for performing and executing on Schwab's purpose and mission. In this role, you will lead a multi-faceted team that provides client servicing, as well as processing time sensitive high risk client transactions. This is a dynamic, detail-oriented, high volume, and deadline-driven environment requiring the ability to build and cultivate relationships across the firm in order to be successful. In addition to a background in brokerage/banking operations, the ideal individual should possess experience effectively leading people at different stages in their career and professional development.
Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work - whether that's in the office or remote.
- Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference*
- When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
- Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.
*Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.
What you are good at
- Building a work environment that promotes employee engagement by setting clear expectations and consistently providing information, resources, feedback, mentorship and recognition that helps employees maintain a high level of performance.
- Ensuring client service level agreements are met and maintaining a balance between quality and efficiency.
- Understanding of industry regulations in order to ensure team compliance with firm's policies and procedures.
- Driving business results by acting as a subject matter expert, fostering an environment that creates process efficiencies, while leading project initiatives, and ensuring the implementation of projects within the department.
- Identifying & selecting talent for Move Money Solutions
What you have
- Demonstrated leadership experience or proven capabilities in current role
- Bachelor's degree preferred.
- 5+ years of experience leading a team in Operations environment preferred.
- Series 7, 63, and 9/10 licenses required. A condition of employment will be considered for all licenses for highly qualified individuals.
- Proficient technical skills, including knowledge of Microsoft applications.
- Flexible with regard to both schedule and role as both may change with little notice in response to business demand.
- Strong interpersonal skills with the ability to develop and grow working relationships with internal and external clients.
- Excellent analytical and influencing skills with the ability to think creatively and offer solutions that benefit the employees, clients, and firm.
- Ability to identify and mitigate risk by adhering to department and firm policies and procedures.
- Experience in training and developing team members and comfortable with providing feedback.
- Ability to think strategically beyond day to day operations.
- Proven leadership of departmental or cross functional projects and/or initiatives.
- Prior experience developing content and presenting to communications with senior leadership.