Mortgage Fulfillment Manager Production Support

| Tampa Bay, FL
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Overview
Lead a team with a focus of providing support across all fulfillment channels. Function as a key contributor in workflow management, new initiatives, process development and culture building. Key functions include monitoring workflows and queues to ensure service levels are met, developing process improvements or actively seeking methods to streamline business processes and managing and setting goals for a team.
Job Description
  • Lead a team focused on providing support to the mortgage fulfillment division
  • Manage, monitor and measure the performance of queues and processes
  • Oversee coordination within the division and across all areas within PennyMac to ensure consistent and proper execution
  • Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions
  • Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality
  • Support, recommend and implement technology initiatives
  • Responsible for communicating monthly results to Management on departmental performance objectives
  • Monitor performance of staff according to established standards
  • Act as the main point of escalation for all issues within the function
  • Preform capacity and staffing planning to ensure adequate service levels are met
  • May be required to support new business initiatives through demonstration of existing management capabilities
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values
Ideal Candidate will have the following:
  • Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
  • Strong analytical skill set
  • Excellent presentation and organizational skills; ability to collaborate, manage and expand relationships across the organization and with all levels of management
  • Ability to work with data, spot trends and draw conclusions
  • Ability to work independently with minimal supervision
  • Mortgage experience is a plus
Years of Experience:
5Education:
Bachelor's Degree
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Technology we use

  • Engineering
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • JavaLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of PennyMac Loan Services, LLC

What are some social events your company does?

Our Tech team has great events, including casino & trivia nights, virtual happy hours, gaming - we’ve even sponsored a video game tournament against our industry competitors! We’re nationally disbursed, but regardless of where people live, we’re all part of one interactive, linked community, and it’s easy to find others who share your interests.

Juan

Senior Developer, Production

How do you collaborate with other teams in the company?

The culture at PennyMac has cultivated a great sense of teamwork in which we all succeed, fail, and learn together. We collaborate in many ways - from video calls to morning coffee hours, ad hoc huddles, email, chat, and sometimes while playing ping pong or pool in the cafeteria. Everyone is encouraged to work together to accomplish a common goal.

Mandy

Vice President, IT Program Management

How has your career grown since starting at the company?

My time at PennyMac has rocketed my career as a software dev. In two years I went from having no professional coding background to managing three applications in production, managing two direct staff and contributing to open-source libraries. My time has given me the experience and skills to successfully create new tech products that make money.

John

Assistant Vice President, Application Development

How do your team's ideas influence the company's direction?

As a company, we're one very cohesive, supportive team with various areas of expertise. It's like a potluck - everyone brings something different, but it all comes together perfectly. Company management believes in us, trusts us, and invests in us. That provides the opportunity to build positive outcomes for our business and our customers.

Nick

Managing Director, Technology Infrastructure

What are some things you learned at the company?

Our team constantly works to better itself by delivering software on time without shortcuts or compromising quality. At PennyMac, I have the opportunity to own many critical day-to-day database operations. I've had the flexibility to be innovative, which has allowed me to grow as a developer.

Pavan

Senior Developer, Database

What are PennyMac Loan Services, LLC Perks + Benefits

PennyMac Loan Services, LLC Benefits Overview

PennyMac puts its people first. Our generous health, dental and vision benefits are available to all full-time employees. Our tech department also hosts fun, team-building events and activities.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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