Model e Remote Experience Operations Manager at Ford Motor Company (Detroit, MI)

| Detroit, MI
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Ignited by customer needs and expectations, Ford Model e is crafting an elite experience for customers transitioning into the exciting world of battery electric vehicles. We are seeking a digital native that can foster a groundbreaking vision of a customer-centered Delivery, Onboard/Setup, and Learning experience across both digital and retail (Dealerships). This person will adapt quickly and own the plan for winning.

You will be setting the strategic north star for what exciting looks like to empower our customers to confidently transition to a battery-electric future as they receive their vehicle and onboard with Model e. They lead the objectives/KPIs to get to that north star and are responsible for working across our experience design teams, product teams, content team, and platform team to bring it to life.

To thrive, this Leader should have the capability to work in the "Grey" and understand the power of iterating fast and learning.

What you'll be able to do:
  • North America is passionate about coordination in the EU.
  • Lead delivery operations for Model e vehicles
    • What does the prep procedure process look like at VHC?
    • What are the critical steps needed at the Dealer to prep?
    • How does the process/flow parallel match at the Dealership vs. at home as the Dealer delivers the vehicle?
    • Integrating at-home delivery with final purchase flow
  • Operations of at-home test drives
  • Remote services operations
  • Service level agreements for VHC partners, delivery partners, and Dealer partner
  • Dispositions
    • Including doing we need to wrap the vehicle or build an outstanding moment as the vehicle is delivered whether at home or dealership.
The candidate
A transformational leader who has a vision as well as a passion for crafting outstanding experiences and reinventing the way a company does business with customers.
  • This person can thrive in problem spaces considered very challenging by peers and leadership. It is not yet fully articulated. The delivery of a solution is highly uncertain and will require significant innovation to succeed
  • This person deeply understands Ford's goals and how their team will help deliver them. They support innovation and creativity in their teams. They set a clear overarching strategy that is clear, simple, and easy to communicate so that it can be understood at a glance by their entire Org
  • They proactively seek to understand what the next set of problems is to solve and product problems to obsess over. They are excellent at setting a vision and building an agreement that this is the right vision for Model e based on company and user impact. They empower their team by providing purpose for the long run and can recruit the right people in the right roles.
  • They are evangelists of the company culture for their Mission and the rest of the Org
  • They are not an armchair theorist. Rather they are a person that is able/willing to and enjoy rolling up their sleeves with the team to deliver.

People First Leader Influencer
  • Promotes an inclusive environment and embodies Ford's cultural Truths
  • Highly collaborative, team-oriented leader and ability to influence without authority, working on/with technical and cross-functional or highly matrixed teams who do not report into this role to get things done.
  • Possess strong confidence, a point of view, and the ability to bring out the best in people by putting them in a position to succeed
  • Experience in leading teams through change and transformation
The minimum requirements we seek:
  • Bachelor's Degree or a combination of education and equivalent experience
  • 8+ years of validated experience in physical retail experiences
  • 1+ years of working experience with machine learning or data-oriented products
Our preferred requirements:
  • Master's Degree or a combination of education and equivalent experience
  • Demonstrate success in the full lifecycle of product management and leading end-to-end product development to include providing product vision and roadmaps, writing, or leading outstanding PRDs, and bringing to market high visibility and sophisticated products
  • Demonstrated track record in balancing product priorities against budget and timelines; a sense of urgency in driving execution; entrepreneurial spirit and love of developing products from an early stage.
  • Experience working in a matrixed team structure and influencing across product areas
  • Experience in being an outstanding partner and results across entire business organizations
  • Creative problem-solving skills, strategic problem solver, and a high degree of intellectual curiosity to address business problems


What you'll receive in return:
As part of the Ford family, you'll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings, and stock investment plans, incentive compensation, and much more. You'll also experience exciting opportunities for professional and personal growth and recognition.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.

For information on Ford's salary and benefits, please visit:
https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2022-benefits-and-comp-LL5-sal-plan-1.pdf

At Ford, the health and safety of our employees are our top priority. Vaccination has been proven to play a critical role in combatting COVID-19. As a result, Ford has decided to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.
More Information on Ford Motor Company
Ford Motor Company operates in the Automotive industry. The company is located in Dearborn, MI and Palo Alto, CA. Ford Motor Company was founded in 1903. It has 175633 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 115 open jobs at Ford Motor Company, click here.
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