Overview

We are focused on re-imagining the auto loan experience from the ground up by combining innovative technology with a highly experienced team. Our goal is to create a seamless, transparent process that transforms the lending process from end to end. The Digital Direct Operations team will manage the customer experience from application through on-boarding. They are the human representation of the brand experience. We are looking for an experienced Operation Specialist to manage verifications, titling, contracting, and payoffs. This person should thrive in chaos, be a self-starter, and results-oriented. The Digital Operations Specialist supports the organization in elevating the brand, expanding and enriching a customer-focused environment, and supporting functions needed to manage company risk.

Responsibilities

JOB DUTIES

• Manage the funding verification, lien perfection and contracting efforts in order to close loans in a timely and efficient manner
• Manage original lender payoff and new lien perfections
• Research and address titles exceptions working with the customer and titles vendor
• Strive to outperform expectations with a positive and fun attitude in a team environment
• Engage in continuous learning opportunities
• Ensure underwriting and funding requirements are met
• Protect interest of company by ensuring actions of self and others are in compliance with policies, regulatory and legal requirements
• Contribute to projects that improve the business and effectiveness of the team
• Perform other duties as assigned
• Conform with all company policies and procedures

Qualifications

Knowledge

• Knowledge of auto finance funding and titles, direct lending experience a plus
• Knowledge of digital tools available to automate credit and fulfillment processes
• Knowledge of State and Federal laws and regulations regarding auto finance industry
• Understanding of policies as it relates to properly documenting and completing third party verifications
• Must have a passion to provide outstanding customer service
• Must embrace company principles and demonstrate understanding of GM Financial's and Customer Experience's culture

Skills

• Strong ability to use appropriate analysis, judgment and logic when solving problems and making decisions
• Ability to maintain effective working relationships and interact collaboratively with internal and external customers
• Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
• Ability to handle multiple tasks and deadlines
• Detail oriented with accurate data entry skills

Education

• Bachelor's Degree or equivalent combination of education and experience preferred

Experience

• 3-5 years auto finance originations experience preferred
• 5-7 years in a customer service environment or related work experience preferred

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