Mobile Network Field Technician at Ookla

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Ready to challenge yourself to dive deep and think big? Ookla, the company behind Speedtest, Downdetector and many other connectivity tools, is a team of passionate individuals who have turned clever ideas into unique products and a thriving business. Ookla has acquired RootMetrics, bringing together two industry leaders that deliver outstanding network connectivity insights to the world. Together we will combine the industry-standard first-party crowdsourced data from Speedtest with the RootMetrics’ scientifically controlled drive and walk testing data collection for the benefit of the mobile operators who build the networks and the consumers who rely on them. This continues to give us the ability to help make the internet better, faster and more accessible for everyone.

Our Field Operations team is seeking a driver/data collector, responsible for performing an automated test strategy. This role requires traveling to cities throughout the U.S. to conduct extensive drive and indoor/outdoor walking tests in order to measure the quality of service provided by cellular carriers. To be successful in this role you must be a strong communicator that is self-directed and possess a collaborative can-do attitude.

If you have a U.S. driver's license, a good driving record, an independent and hard-working spirit and are willing to travel domestically, then we'd love to hear from you.

Expectations for Success

  • Following GPS-provided driving directions, drives 8-12 hours a day for up to 21 consecutive days with possible extension
  • Maintain inventory and maintenance of assigned equipment
  • Accurate recording of daily tasks, activities and anomalies
  • Booking of transportation and lodging as it is related to individual assignments
  • Configures mobile phones and prepares mobile phone kits for data collection
  • Performs other duties as required

Requirements

  • At least a High School diploma
  • Minimum of 7 years of safe automotive driving experience in the U.S.
  • Well versed in the use of smartphones and mobile phone technology, specifically Android OS
  • Must be 25 or older (for rental car purposes) with a valid U.S. driver's license
  • Must pass background check and drug screen
  • Good communications skills, both verbal and written
  • Familiarity with Gmail, Google docs & Slack
  • Good driving record for past 7 years; Department of Motor Vehicles report will be required
  • Dependable, trustworthy, organized and efficient
  • High principles for quality, accuracy and attention to detail
  • Maintains professional conduct at all times while representing the company, whether internally, with vendors, or to the general public
  • Ability to carry cell phone equipment and walk for up to 10 hours per day
  • Ability to lift 50 pounds
  • Ability to travel domestically for up to 21 days at a time (with possible extension) by plane and vehicle
  • Ability to travel on short notice

Benefits

People come first at Ookla. This is an hourly position and will be eligible for accrued paid time off. Other benefits include 401(k) matching, sick time, ESPP options, health/dental insurance coverage and a stand-out parental leave. We make sure you have the best hardware, software and tools available for you to do your work. Visit our Built In Seattle page for even more information on what it’s like to work here at Ookla.

Location:

We have a preference for this person to be remotely located in Chicago, we are also open to having this person be remote in Minneapolis, D.C St. Louis or other locations in the US.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
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    • AWS (the specific list is too long)Databases
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    • ConfluenceManagement
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An Insider's view of Ookla

How would you describe the company’s work-life balance?

Since joining Ookla, I’ve experienced quite a few life events. I’ve welcomed my 2 children, lost my dad and both of my grandmothers, and moved homes. Whether I had a pregnancy check-up, a sudden loss in the family, or a much needed personal day, Ookla always supports and encourages me to take the time I need to focus on myself and my family.

Hillari

Director of Operations

How do you collaborate with other teams in the company?

Many of the people I work with at Ookla are remote or international. By utilizing tools like Jira and Confluence or Slack, I always feel like we are working together by updating status' or doing screen shares. It's so easy to jump on a quick call and solve a problem instead of going through rounds of emails and we do that at Ookla very well.

Jamie

Technical Program Manager

How has your career grown since starting at the company?

My career has grown and matured beyond my expectations working here. There has always been a nice balance of challenging problems to solve combined with the support of the entire team to be successful. I still remember my first deploy, reaching millions of people within minutes! It was a surreal feeling and I still remember the sense of pride I had

Chris

Engineering Manager

What are Ookla Perks + Benefits

Ookla Benefits Overview

Ookla prides itself on company perks, both practical and unconventional. In addition to competitive salaries, great offices, unlimited snacks and awesome company events, Ookla offers a comprehensive benefits package that includes 401(k) matching, flexible time off policy and sick time, personal days, a discounted employee stock purchase plan, robust health insurance coverage, an employee assistance program, and stand-out paid parental leave. Our extraordinary team thrives in an environment that values individuality and fun as well as talent. Taking care of our team members and creating a healthy work-life balance has always been important to Ookla. We value a flexible work environment and we don’t believe in a “one-size-fits-all” approach. Ookla has always encouraged their team members to work from home. Team members are given the freedom to be responsible and flexible in their work, which enables them to be more creative and successful in their accomplishments. Our operations team has worked hard to ensure that employees have the ability to be productive while working remotely even before Covid-19. Plus, we pride ourselves on making sure our employees have the best hardware, software and tools available so you can do your work your way.

We’re proud to be recognized by leading organizations for being a top place to work.

Culture
Volunteer in local community
Ookla encourages and organize volunteer opportunities at NW Harvest
Partners with Nonprofits
Ookla is a sponsor/partner with Ada Developers. Ookla has one intern a year through Ada and also participates in panels when needed. We also partner with YWCA for their adopt a family program.
Friends outside of work
Eat lunch together
Intracompany committees
We have a Women's Leadership Committee that meets monthly.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free lunch on Wednesdays and always have plenty of snacks provided everyday including but not limited to; Ellenos yogurt, meat and cheese, boiled egg, fresh fruit.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within

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