The Walt Disney Company
Create the Tech Behind Our Magic
Orlando, FL

Mgr-Technology at The Walt Disney Company (Orlando, FL)

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Parks Commercial Systems (PCS) is an organization within The Walt Disney Company that creates, develops and maintains the technology and digital eCommerce solutions. This scope of work includes web, mobile, call center and B2B commerce systems.
The primary responsibility of this role is to manage world-class Web Development and Software Engineering teams that work on web sites and B2B solutions supporting Travel Trade eCommerce solutions for PCS Disney Parks and Resorts resorts, packages, tickets, and other products. The position is geared towards individuals who enjoy the technical challenge of building robust, high volume eCommerce solutions in a multi-billion dollar eCommerce enterprise.
Our travel trade partners interact with our B2B platforms and web sites across multiple devices and platforms from all over the world. Our mission is to provide a quality experience with a touch of Disney Magic.
Responsibilities
As a member of the Technology team, you will be defining the technology platform and roadmap for Travel Trade eCommerce applications. As a Technology Manager for that team, you will be responsible for leading the delivery and execution of projects for Travel Trade web sites and B2B APIs, sustaining existing technology solutions and on-boarding 3rd parties to Disney's B2B APIs. Responsibilities include:
  • Building and leading multiple development teams consisting of web developers, software engineers, software development engineers in test (SDETs) and product analysts. These teams will be a combination of onshore and offshore.
  • Directly oversee, mentor, and develop the technical staff and supervise the technical delivery.
  • Responsible for technical analysis, effort estimation, product and system design, evaluating architectural fit and compliance, resource schedules, delivery milestones, and overall product quality.
  • Oversee on-boarding of 3rd party wholesalers and channel managers to Disney B2B APIs.
  • Manage a variety of diverse - and sometimes conflicting - requests, priorities, and activities. Candidates will need management and communication skills to interact with people at all levels, within the technical teams and across the Walt Disney Company.
  • Develop and manage effective working relationships with other departments, groups and staff
  • Participate in the broader Disney Technology organizations, and ensure that products are created in a platform-centric manner.
  • Enforce and grow a culture focused on quality and user experience.
  • Ensure alignment between technology investments and business capability roadmaps.
  • Ensure that the platform is metrics and performance driven.
  • Adhere to TWDC Security and Compliance best practices.

Basic Qualifications
  • 5+ years of online development experience, at least 3+ years managing technical professionals.
  • Knowledge of Agile software development lifecycles and methodologies.
  • Bachelor of Computer Science, or equivalent degree/experience.
  • Expertise in dynamic web site development technologies using Angular, PHP, Java, node.js, databases or equivalent technologies.
  • Experience with the development and consumption of REST-ful Web Services.
  • In depth knowledge of front-end web development, including the use of HTML, CSS, AJAX.
  • Familiarity with Cloud technologies (preferably AWS)
  • Solid understanding of e-commerce architecture, connectivity technologies, web hosting, advanced network protocols, client-server technologies, applications development and multi-vendor environments.
  • A sound understanding of content management systems.
  • Experience in a large media, technology or Internet company.
  • Success at achieving sophisticated technology goals on time and on budget.
  • A comfort level with complex, matrixed organizations containing a certain amount of ambiguity.
  • Provide the overall vision and direction for web development, service development and platform architecture

Preferred Qualifications
  • Develop and maintain department strategy and operational model
  • Ensure alignment with other key technology functions such as strategy programs, product management, quality assurance, performance engineering, portfolio management, etc.
  • Demonstrate superior critical thinking skills and experience in strategic planning and execution of technology architecture roadmaps
  • Demonstrate ability to influence and lead efforts to provide overall guidance and structure for creating and maintaining standards for portfolio and vendor management
  • Demonstrate ability to manage the day-to-day tasks of diverse teams, while effectively influencing senior management on key decisions and direction
  • Proven ability to inspire, motivate and lead a team to produce quality work in the development of solutions
  • Demonstrate inclusive leadership that embraces diversity
  • Demonstrate ability to connect and influence others in order to achieve organizational priorities
  • Proven ability to successfully operate in a highly matrix organizational system where partnership and influence are key drivers of success
  • Has shown a value for initiating change and acting with integrity when tough decisions have to be made
  • Demonstrate ability to develop teams, mentor staff
  • Ability to communicate effectively to executive leadership in both business and technology roles
  • Demonstrate exceptional critical thinking, strategic planning, and process management skills
  • Proven results in delivering creative and innovative business and technology solutions
  • Excellent written and verbal communication skills
  • Excellent presentation and group dynamics skills
  • Demonstrated strong hands-on software technical work and expertise
  • Demonstrated track record of functional innovation and execution excellence in high transaction, high availability and high complexity software ranging from digital software to enabling systems and systems of record.
  • Demonstrated ability to develop geographically and otherwise diverse highly technical teams
  • Strong understanding of software delivery lifecycle.
  • Understanding of business intelligence and analytics

Company Overview
The Walt Disney Company is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you've been looking for. "It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.
Additional Information
This position is with the legal entity of Walt Disney Attractions Technology LLC, an equal opportunity employer.
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The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

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Volunteer in local community
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Dedicated Diversity/Inclusion Staff
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An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.

Chase

Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.

Jamie

SVP/Chief Technology Officer, The Walt Disney Studios

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