Pennymac

Pennymac has the mindset and agility of a startup, with the power and backing of a large public company.

St. Louis, MO

Hybrid

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Operations//Operations Management//

Mgr, Mortgage Fulfillment - CDL Loan Title Review at Pennymac (St. Louis, MO)

Sorry, this job was removed at 7:41 a.m. (CST) on Tuesday, December 7, 2021

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Overview
Lead a team with a focus of providing support across all fulfillment channels. Function as a key contributor in workflow management, new initiatives, process development and culture building. Key functions include monitoring workflows and queues to ensure service levels are met, developing process improvements or actively seeking methods to streamline business processes and managing and setting goals for a team.
Job Description

Lead a team focused on providing support to the mortgage fulfillment division
Manage, monitor and measure the performance of queues and processes
Oversee coordination within the division and across all areas within PennyMac to ensure consistent and proper execution
Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions
Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality
Support, recommend and implement technology initiatives
Responsible for communicating monthly results to Management on departmental performance objectives
Monitor performance of staff according to established standards
Act as the main point of escalation for all issues within the function
Preform capacity and staffing planning to ensure adequate service levels are met
May be required to support new business initiatives through demonstration of existing management capabilities
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:

Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
Strong analytical skill set
Excellent presentation and organizational skills; ability to collaborate, manage and expand relationships across the organization and with all levels of management
Ability to work with data, spot trends and draw conclusions
Ability to work independently with minimal supervision
Mortgage experience is a plus

Years of Experience:
5Education:
Bachelor's Degree

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Kisha Parker

Executive Vice President of Corporate Sustainability

SUSTAINABLE BUSINESS PRACTICES

How much difference can one company make?

Pennymac's focus on environmental, social and governance (ESG) impact underscores a strategic shift from “corporate responsibility” to “corporate sustainability.” Environmental impact is championed through recycling, waste management, paperless solutions, renewable energy and cloud computing. Social impact is maximized through equitable home ownership; green mortgage; diversity, equity and inclusion; culture management; mentorship programs; and philanthropy initiatives. Moreover, governance impact is managed through board governance and diversity, risk management and more.

We want Pennymac’s corporate sustainability and ESG initiatives to be a source of pride for our employees, customers, partners and shareholders.

Lilianne Tang

AVP, Diversity & Inclusion

MEANINGFUL ACTIONS

An ever-growing sense of belonging and support

Lilianne Tang wants Pennymac teammates’ understanding of diversity and inclusion to keep evolving. The best way to do that? Continuously provide employees with resources that increase awareness and facilitate allyship. Rich programming, like heritage month celebrations, a quarterly conversation series around DEI topics and resource groups have become launchpads for discussion and growth. Recently, Tang facilitated a panel where employees with disabilities shared their experiences and challenges. Events like this expand people's understanding of DEI, and why that work is so necessary.

Through DEI education, activities and initiatives, people will feel empowered to create change in the workplace on an individual, interpersonal and institutional level.

Omri Gabay

DevOps and Platform, Capital Markets

NEW TECH

The power of a modern, reliable tech stack

Curiosity and passion go hand in hand for engineers at Pennymac. It’s why Omri Gabay can often be found reading up about the latest tech and sharing his findings with his team — when he’s not building infrastructure-as-code or developing an internal platform. “We encourage innovation,” Gabay said. “Using new tools helps us push the boundaries of the modernization frontier.” With a stack that includes Postgres, Node.js-based microservices, Golang and React Native, the tech teams at Pennymac spend their days working with tools that truly excite them, without sacrificing reliability.

I’m constantly reading, learning and participating in technical communities online alongside my teammates. We also have linklogs where we post interesting ideas or developments that could help propel our applications forward.

What are Pennymac Perks + Benefits

Pennymac Benefits Overview

Pennymac puts its people first. Our generous health, dental and vision benefits are available to all full-time employees. Our tech department also hosts fun, team-building events and activities.

Culture

Volunteer in local community

Partners with Nonprofits

Friends outside of work

Eat lunch together

Intracompany committees

Daily sync

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming