What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Qualifications

• Bachelors Degree in related field or equivalent work experience preferred
• 8+ years experience in related field preferred

A Covid-19 vaccination is required in order to be employed in this position. This includes either:
• 2 doses of the Moderna or Pfizer vaccine
• 1 dose of the Johnson & Johnson vaccine

Please Note: vaccines may be required for the position subject to federal, state and/ customer requirements

Accountabilities

• One client engineering team manages and supports desktop computing standards, hardware selection, device management, application packaging, application patching, and mobile device management
• One virtual desktop team manages and supports both Citrix and Amazon WorkSpace virtual desktop platforms
• Manage and lead Agile Scrum and Kanban teams
• Serve as product owner for applications and platforms within team ownership throughout their lifecycle
• Manage support and licensing contracts for applications and platforms within team ownership
• Manage partnerships and relationships with key stakeholders throughout IT and business consumer groups
• Supervise employees in hybrid work environment, which consists of some full time remote employees, as well as employees working in a Cardinal office part time and remotely part time

What is expected of you and others at this level

• Manages department operations and supervises professional employees, frontline supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes, and customers
• Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
• Interactions normally involves resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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