Company Description

Accolade at a glance…
Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise and through exceptional service while supporting them in lowering the cost of care and improving health outcomes. Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and access to expert medical opinion services for high-cost treatment decisions. We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc. Magazine as a Top Place to Work 2020 and Business Intelligence for Excellence in Customer Service 2020. Please visit us on LinkedIn, Twitter, Instagram and Facebook and at accolade.com.

Job Description

Role Overview...
The Manager, Ecosystem Partnerships, reporting to Dir, Partnership Strategy & Program Management is responsible for supporting the creation and execution of strategic activities across the full breadth of platform partners. This role will successfully support a shared vision through external partnership and collaboration with internal functional areas and stakeholders to ensure alignment and execution of the partnerships and associated sales opportunities. Areas of focus will include engagement with potential and existing partners that provide services to employers across all segments. We’re looking for someone who is a proven program manager, possessing a demonstrated ability to collaborate and manage deliverables across matrixed functions and systems to implement and track partner and program services which are integrated with core Accolade capabilities. 

A day in the life…  

• Provide leadership and work in close collaboration with the VP Director of Partnerships on the commercial go-to-market planning and strategy for the P&EP team to achieve revenue goals
• In collaboration with Partner Launch Manager, develop a repeatable program to accelerate successful onboard, launch, project management of partners (internal and external)
• Support coordination and execution of partner operating plans where coordination with Accolade counterparts is required (marketing, product development, operations, sales)
• Develop and coordinate the annual sales plan for platform partners
• Develop and maintain a profile including a relationship map for partners and ensure cross-functional relationships get developed across functional areas and executive management
• Develop and maintain processes to ensure cross-functional alignment on all partner information relative to success of the relationship 
• Own responsibilities for competition and segment research areas for the team
• Serve as a resource to support the entire sales team on an as-needed basis
• Assist with all aspects of a partner relationship including but not limited to:
• Partner business rhythm and meeting planning 
• Commercial strategy
• Reporting and performance reviews
• Ensure accurate and timely compliance with CRM (SalesForce.com)
• Work with Customer Partnership team (account mgmt.), Clinical Innovation and Solutions Management to identify opportunities to enhance relationships with strategic partners.

Qualifications

What we are looking for… 

• Minimum undergraduate degree in Business or Healthcare Management focused discipline 
• 5+ years experience in external relationship management or partnership strategy, 1-3 years of strong project management experience required
• Experience in a in Business Development, Sales, Product Development, External Relationship Management, and/or Strategy or equivalent 
• Must have experience working in a matrix environment to support and influence others including peers, managers and leaders
• 5+ years experience in 1-3 years of strong project management experience required
• Understanding and prior experience with healthcare technology and the healthcare ecosystem 
• Strong business process and marketing background 
• Knowledge and experience with SalesForce.com or have the ability to assess work in CRM based tools 
• Strong critical thinking, problem solving and analytical skills including business case modeling, Excel modeling and integrated work planning
• Experience and comfort working in an agile, emerging and fast paced environment
• Ability to work with external partners and effectively represent the organization
• Strong communication skills and ability to work across organization to support new approaches and work to build consensus
• Strong presentation skills and ability to articulate product vision and roadmap to stakeholders

Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Accolade, Inc. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Please note that a request for exemption due to a personal preference not to receive a vaccine is not protected by law. All requests for exemptions from this mandate shall be directed to the Company recruiter who shall route the request to the Company’s human resources department.

Additional Information

What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.
We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We’re boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

All your information will be kept confidential according to EEO guidelines.