Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

This position reports to: Director, Platform Engineering

We are seeking a Manager to grow and lead our Time Series Database team.

The MetricBase (name of ServiceNow Time Series product) is responsible for building the database and providing storage API for higher layer applications. Our largest customers are always pushing the limits of the backend storage in terms of size of the data, speed of IO, as well as number of concurrent transactions. Performance, reliability and scalability is always at the core of our work. 
What you get to do in this role:

• Manage platform development activities in a fast-paced environment

• Work closely with product management, design, support and other dev teams to deliver high-quality solutions

• Manage day-to-day activities of the development team

• Use critical thinking skills to solve difficult and sometimes ambiguous problems

• Deliver and outstanding experience for our customers
  In order to be successful in this role, we need someone who has:

• 8+ years of software industry experience with 1-3 years of experience as a manager leading software developers

• Solid understanding of software design, development, testing, and problem solving

• Able to hire top talent and build a productive team

• Understanding of best practices for object-oriented and modularized software. Particular emphasis on Java

• Understanding of web technologies: HTTP and backend programming of web applications

• Repeated demonstrated success completing complex projects, on time

What you get to do in this role:  

• Manage product development activities in a high-paced environment. ​

• Work closely with product management, design, support and other dev teams to deliver high-quality solutions​

• Manage day-to-day activities of the development team​

• Use critical thinking skills to solve difficult and sometimes ambiguous problems​

• Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications

• 6+ years of experience with technologies relevant to SN and advanced coding skills with high quality results. ​

• Strong hands-on experience with open source tools and agile development environments. ​

• Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript) ​

• Able to articulate broad concepts and use those concepts to understand and develop solutions for problems. ​

• Ability to plan and execute a project based on organization priorities, context, risks and desired outcomes. 
  
• Experience developing a platform

• Experience working in a DevOps environment

• Aptitude for understanding new technologies quickly

• Experience developing web applications at scale

• Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures etc. across the stack

• Relational Database Experience: Developing on, troubleshooting and optimizing performance

• Experience working in a customer focused environment

• Loves database technologies

• Excellent written and verbal communication 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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