You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

As part of GSG, the Global Commercial Credit team (GCC) vison is to "Provide the world's best credit and underwriting experience every day. This role is an exciting part of GCC in which we support State and Government entities.

Responsibilities

• Legal Holds process involves researching and action levies, garnishments and various court notices served on American Express and involve Merchant payables.
• Analyzing incoming cases to determine if a Merchant has an account with AMEX; deciding proper course of action
• Manage inbound and outbound calls to merchants, court officials and attorneys.
• Generate payments, as well as, process adjustments to merchant accounts.
• Assist in other Risk Functions to support business needs.

Qualifications:

• Minimum 1-year Merchant experience
• Proven analytical ability to review large amounts of data from various sources and assess/mitigate risk
• Strong communication skills, while driving a successful customer experience on the phone
• Ability to work effectively within a team environment to meet deadlines/goals while building strong relationships with internal business partners
• Ability to balance quality work, focusing on Compliance/Procedure while driving efficiency
• Strong collaboration skills and the ability to work within a cross functional, multi-tasking team Strong change management skills and a positive outlook
• Strong proficiency in PC skills, including MS Word and Excel

Business hours of operations are currently Monday - Friday from 6:00 am to 3:30 pm.

Position can be (Hybrid or Virtual)

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

The health and safety of our colleagues is our priority. Accordingly, upon hire, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series, (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) to work in or visit any of our offices. This requirement is subject to legally required accommodations.

On day one, you must complete the vaccination status form via an American Express app or web portal regardless of your location. We are collecting this information for the health and safety of our workplace. Your personal data will be used only for this purpose, in accordance with applicable privacy, data protection or other laws.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.