Merchant Onboarding Specialist at Daxko

| Birmingham, AL + 3 more | Remote
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Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

As a Merchant Onboarding Specialist, you will coordinate a seamless and accelerated merchant application and approval process for our Payments customers. You will serve as a liaison between our merchants and our processing partner in order to capture processing account approvals. Additionally, you will work closely with our Launch and Implementation teams to ensure that merchant accounts are approved in advance of software launch dates.

You will also:

  • Coordinate with the Sales team to capture required pre-application data
  • Collect required application documentation from merchants
  • Perform initial underwriting checks in accordance with processor/vendor KYC guidelines
  • Accurately board new merchant accounts to ensure first entry approval
  • Liaise between the merchant and processors to secure application approval
  • Review merchant accounts, investigate and diagnose merchant account configuration issues
  • De-escalate situations involving dissatisfied merchants and offer patient assistance and support
  • Build strong relationships with internal teams to meet launch expectations
  • Maintain a thorough understanding of processor/vendor products, platforms, and systems
  • Serve as a Daxko payments-related products and services expert

Qualifications

  • Three (3) years of Customer Service experience
  • Four (4) years of experience working with credit card processing, ACH processing, banks and/or fintech companies
  • Demonstrated ability to effectively manage complex financial projects
  • Demonstrated ability to effectively manage customer escalations
  • Expertise in Daxko’s payments-related products and services
  • A proven ability to build strong collaborative working relationships with business partners
  • Excellent communicator able to convey complex ideas succinctly
  • Exceptional customer service skills including patience and empathy
  • Critical thinking and problem-solving skills
  • Strong computer and multi-tasking skills
  • Ability to work independently, manage time effectively, prioritize and take initiative
  • Ability to work effectively in a fast-paced, high-volume environment
  • Strong attention to detail

Bonus points for:

  • Bachelor’s degree
  • Familiarity with First Data Merchant Services
  • Expertise in relation to credit card processing applications, risk, reserves, and compliance

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. 

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

  • Flexible paid time off 
  • Affordable health, dental, and vision insurance options
  • Monthly fitness reimbursement
  • 401(k) matching
  • New-Parent Paid Leave
  • 1-month paid sabbatical every 5 years
  • Casual work environments

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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An Insider's view of Daxko

How does your team reward individual success?

The team I am part of does bi-weekly retrospectives. We intentionally set aside time to recognize and document Kudos for our teammates. The company has many peer-nominated yearly awards
and spot bonuses for going above and beyond.

Sai

Senior Project Manager

What does your typical day look like?

My day, as Director of Engineering, consists of reviewing overnight stability reports, collaborating on solving complex technical problems, and brainstorming upcoming features. I strive to ensure the engineering teams have the tools needed for success by maintaining an environment where each individual feels empowered to make a substantial impact.

Tyler

Director of Engineering, SMB

How has your career grown since starting at the company?

In 2017, I started in Customer Support. Within three years, I now spearhead long-term payment strategy and oversee payment operations as the Director of SMB Payments. My path within Daxko is evidence that there is no shortage of growth opportunities if you keep “chopping wood,” as I say, and embrace challenges ahead of you.

Caroline

Director of SMB Payments

What are Daxko Perks + Benefits

Daxko Benefits Overview

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
1-month paid sabbatical every 5 years
Casual work environments

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available

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