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Job Summary:
Reporting to the Menu Operations Manager, the Menu Specialist is responsible for guiding clients through the menu programming process and performing ongoing menu support. Daily responsibilities include menu creation, support ticket management, quality control and overall client service.

Job Description:
Requirements Writing

• Manages the client menu build process, pre and post CaterTrax site launch.
• Ensures applicable information is gathered for a complete menu setup within the software.
• Reviews all raw menu data to develop an organizational plan for category and menu item setup.
• Creates and/or reviews requirements documentation provided with the menu assignment.

Ticket Board Review

• Monitors and manages requests received from the departmental e-mail box.
• Completes menu support tickets as assigned.
• Manages and prioritizes multiple client requests and projects within designated timeframes.
• Generates quotes for menu work when applicable.

Quality Control

• Performs quality control checks to ensure menu standards are met.

Client Consult

• Serves as the first point of contact for client requests or concerns. Provides timely responses and follow-up via email and telephone.
• Educates clients on CaterTrax system benefits.

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Other

• Provides weekly progress reports and updates to the Menu Operations Manager.

Worker Type:
Regular

Number of Openings Available:
1

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