Start a Rewarding Career with Alliant

What will your day look like?

You will be responsible for processing high volume electronic based transactions while demonstrating an optimal level of proficiency with all tasks assigned. Work requires moderate difficulty completing complex operational tasks within Member Payment Operations (MPO). The incumbent is expected to achieve successful cross-training across MPO job functions utilizing various payment system applications. Resources to do the job require sound knowledge of credit union products, policies, and compliance guidelines relating to deposit products and electronic funds transfers. Direction is received from the Supervisor, Member Payment Operations.

Responsibilities

Do you see yourself doing this?

• Complete daily work activities related to Wires, ACH, Bill Pay, Mobile Deposit, Checking, and all other Member Payment Operations functions
• Process all assigned desk transactions with a high degree of efficiency and detail to and meet or exceed Operations, Business Risk, Compliance and Audit standards
• Assist management in identifying opportunities to increase service quality and escalates high-level member issues as appropriate
• Edit/approve Knowledge Base content and support frontline training efforts
• Reconcile various general ledger balancing accounts
• Research and responds to internal and external customer inquiries via email
• Participate in annual review of policies and procedures to ensure compliance with all Federal, State, and network rules and regulations.
• Engage in cross training exercises to develop expertise and respond to changes as needed to guarantee efficient workflow and business continuity.
• Exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations, follow procedures to mitigate risk
• Perform other related duties as requested and special projects as assigned

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

Qualifications

What makes you a great fit?

You'll be a great fit if in addition to the completion of a High school diploma, Bachelor's degree in Business, Finance, or equivalent (a plus), and you have:

Functional knowledge of:

• Depository products including checking/savings;
• Remittance processing and electronic fund transfers including ACH and wire transfers; and ability to stay informed on associated regulatory changes and industry trends;
• 1-3 years of customer service experience in banking, or ACH/checking processing; or an equivalent combination of training and experience
• Knowledge of basic accounting methods
• Must be able to multi-task in a fast-paced environment
• Ability to use a continuous improvement approach to develop and enhance policies, procedures, and business initiatives
• Excellent communication and presentation skills both verbal and written and at all organizational levels
• Proficiency with MS Project, Visio, and the MS Office Suite

When you're happy, we're happy!

As a thank you for joining our team, you'll benefit from:

• Competitive medical, dental, and free vision benefits
• Competitive compensation plan
• Contributions towards gym memberships
• Generous PTO and banking holidays off

Still not convinced?

For more details you can also visit our Glassdoor and LinkedIn profiles.