Member Health Plan Associate
About us:
Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with holistic medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.
The opportunity:
Parsley Health is looking for a Member Health Plan Associate to join our team. The Member Health Plan Associate will be focused on researching and communicating insurance benefits and eligibility information with members. The Member Health Plan Associate will be focused on insurance verification, communication of benefits to members, and collection of copayments. This position will also be focused on fielding all member questions related to insurance, EOBs, reimbursement processes, and medical billing. This role reports into the Senior Director of Member Experience. Ability to work EST hours is preferred.
What you’ll do:
- Verify insurance benefits and check eligibility of all members.
- Proactively outreach members to communicate cost estimates based on their insurance coverage and benefits.
- Ensure patients are familiar with the process for how out-of-network care works (when applicable).
- Identify trends or patient issues and initiate corrective action to improve the patient experience in terms of cost transparency.
- Resolve issues with patient invoices and alleviate confusion around any outstanding billing items.
- Manage protected health information and follow all HIPAA policies and procedures.
- Provide feedback and advice on product/technology/process improvements.
What you’ll need:
- 2+ years in the health tech or medical field in a similar position (experience working in a startup environment is a bonus)
- Excellent customer service skills and the ability to communicate technical information in a way that is easy for patients to comprehend.
- Comfort operating in amorphous, fast-paced environments and with constantly evolving priorities.
- Tech-savviness: comfort adopting new technologies and platforms and efficient in tech-related tasks.
- An understanding of ICD-10 and CPT coding is preferred.
Benefits:
- Great compensation package
- Meaningful equity stake
- Complimentary Parsley Health Complete Care membership
- Medical, Dental, and Vision insurance
- 401K + Employer Matching
- Commuter Benefits
- No meeting Wednesdays
- Flexible work environment
- Generous 4+ weeks of paid time off
At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we are able to serve our members.