Member Experience Associate

| Washington DC + 1 more | Remote
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About Chief:

Chief is changing the face of leadership. Our mission: build the most powerful network focused on connecting and supporting women leaders. Our members are VP and C-level executives across every industry who are leading their companies today and building a more equitable tomorrow. Chief was recently recognized as one of Fast Company's Most Innovative Companies of 2021, and you can read more about us in Forbes or watch us on the Today Show.

Launched in early 2019, Chief is a Series A stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, and other top-tier investors. We have members across the United States (but not stopping there) with flagship locations in  NYC, LA, and Chicago. 

We are tech-powered. Our members make meaningful connections, engage in compelling discussions, and view our unique content through our digital platform. Our Product and Technology teams are building the future of that platform, with data and insights at its heart. 

About the Role:  

A Member Experience Associate at Chief is a main support connection between members and Chief. As the Member Experience Associate, you will be the go-to for all member questions, while also ensuring members are getting the most of their Chief membership. You also will work closely with our Member Experience Managers and the rest of the Member Experience team to understand member behavior and share feedback with cross-functional teams. We are looking for someone who is passionate about establishing and maintaining strong communities and relationships.  The ideal candidate is proactive, organized, solution-oriented, and most importantly passionate about our mission.

Responsibilities: 
  • Answer all member support questions within expected response time 
  • Support members who are looking for additional guidance engaging with Chief services
  • Help to maintain and update member information in Chief’s CRM database and other tools 
  • Have a comprehensive knowledge of Chief’s mission and offerings
  • Solicit, analyze and present feedback on the member experience to help the team continue to improve our processes and services to have the greatest impact and benefit for members
What We're Looking For:
  • Excellent written, verbal, and interpersonal communication skills
  • Exceptional people skills and a passion for building relationships with customers and internal team members
  • Highly organized, able to multitask, and strong attention to detail
  • Proactive self-starter comfortable working in a fast-paced environment
  • Ability to communicate, present, and influence at all levels, including executive and C-level
  • Passion for the Company’s mission, positioning, and brand 
  • Experience in Customer Support or Hospitality is a plus
Why You'll Want to Work Here:
  • Competitive salary and equity
  • Flexible vacation policy
  • Full medical, dental, and vision packages, 401(k)
  • Experience as an early member of a startup team with exciting early traction
  • Opportunity to work for a startup focused on driving real change for women in business
  • Opportunity to create and attend inspiring experiences and events with leaders of the industry
  • Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
  • Wellness, Work from home and Learning Stipends

#LI-Remote

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What are Chief Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Inclusivity, diversity and representation are essential building blocks needed to create an inclusive and innovative work environment. This is why our leadership team is as diverse as our employee pop
Unconscious bias training
We offer multiple trainings for our employee population and People Leaders around how to mitigate bias in the workplace; from interviewing to performance reviews.
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Unbiased job descriptions, interview questions and processes Relationships with diversity focused hiring partnerships
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
All dental benefits are fully paid for by the company
Vision Benefits
All vision benefits are fully paid for by the company
Health Insurance Benefits
We have a variety of options that will provide comfort and security to our team members - and all plans are fully covered by the company!
Wellness Programs
Mental Health Benefits
We want to make sure that our team has any additional support that they need. We have a partnership with an online mental health platform to make it super easy to have access to support.
Retirement & Stock Options Benefits
401(K)
We care about our team members' futures. Our team members are able to contribute into their 401k anytime throughout the year.
Company Equity
We want our team members to be all in. All team members are granted equity as part of their compensation package and have the opportunity to receive more equity throughout their time at the company.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
We offer Dependent Care FSA, where parents are able to use these pre-tax funds for child care expenses.
Generous Parental Leave
12 weeks parental leave + 4 weeks of flexible re-onboarding
Flexible Work Schedule
Remote Work Program
We’ve adopted a virtual first model. Based on team, and location, team members may be eligible to work remotely.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Promote from within
Online course subscriptions available

Additional Perks + Benefits

On top of all of this, Chief also invests in our employees through ongoing learning and development. All Chief employees have access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers like Cynthia Nixon and Stacey Abrams. At Chief, your ongoing development will be supported by your manager and an employee experience team to make sure that you have avenues to progress.

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