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Member Experience Associate

Chief
| Remote | Hybrid
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About Chief:

Chief is changing the face of leadership. Our mission: build the most powerful network focused on connecting and supporting women leaders. Our members are VP and C-level executives across every industry who are leading their companies today and building a more equitable tomorrow. Chief was recently recognized as one of Fast Company's Most Innovative Companies of 2021, and you can read more about us in Forbes or watch us on the Today Show.

Launched in early 2019, Chief is a Series A stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, and other top-tier investors. We have members across the United States (but not stopping there) with flagship locations in  NYC, LA, and Chicago. 

We are tech-powered. Our members make meaningful connections, engage in compelling discussions, and view our unique content through our digital platform. Our Product and Technology teams are building the future of that platform, with data and insights at its heart. 

About the Role:  

A Member Experience Associate at Chief is a main support connection between members and Chief. As the Member Experience Associate, you will be the go-to for all member questions, while also ensuring members are getting the most of their Chief membership. You also will work closely with our Member Experience Managers and the rest of the Member Experience team to understand member behavior and share feedback with cross-functional teams. We are looking for someone who is passionate about establishing and maintaining strong communities and relationships.  The ideal candidate is proactive, organized, solution-oriented, and most importantly passionate about our mission.

Responsibilities: 

  • Answer all member support questions within expected response time 
  • Support members who are looking for additional guidance engaging with Chief services
  • Help to maintain and update member information in Chief’s CRM database and other tools 
  • Have a comprehensive knowledge of Chief’s mission and offerings
  • Solicit, analyze and present feedback on the member experience to help the team continue to improve our processes and services to have the greatest impact and benefit for members

What We're Looking For:

  • Excellent written, verbal, and interpersonal communication skills
  • Exceptional people skills and a passion for building relationships with customers and internal team members
  • Highly organized, able to multitask, and strong attention to detail
  • Proactive self-starter comfortable working in a fast-paced environment
  • Ability to communicate, present, and influence at all levels, including executive and C-level
  • Passion for the Company’s mission, positioning, and brand 
  • Experience in Customer Support or Hospitality is a plus

Why You'll Want to Work Here:

  • Competitive salary and equity
  • Flexible vacation policy
  • Full medical, dental, and vision packages, 401(k)
  • Experience as an early member of a startup team with exciting early traction
  • Opportunity to work for a startup focused on driving real change for women in business
  • Opportunity to create and attend inspiring experiences and events with leaders of the industry
  • Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
  • Wellness, Work from home and Learning Stipends


#LI-Remote

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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • TypeScriptLanguages
    • ReactLibraries
    • GraphQLFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • SalesLoftCRM
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

What are Chief Perks + Benefits

Chief Benefits Overview

Chief takes employee wellbeing seriously. We are happy to provide the option to be fully or partially remote to most of our team members. We provide a fun and hard working environment. We have year round half day Fridays, access to our member events and materials, discounts and so much more!
Discount Partners: Saysh, Tertulia, Good Inside, Corepower Yoga, Trilogy Spa, Squarespace, Bolster, Hotel Zena & Barrys

Culture
Partners with nonprofits
We partner with several organizations that align with our mission to change the face of leadership including Raise the Barr, National Women’s Law Center and the American Civil Liberties Union.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
We’ve adopted a virtual first model. Based on team and location, team members may be eligible to work remotely.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Inclusivity, diversity and representation are essential building blocks needed to create an inclusive and innovative work environment. This is why our leadership team is as diverse as our employee pop
Mandated unconscious bias training
D&I are embedded in all our principles with a deeper focus in our Inclusion value. Every people leader will be trained on this which includes themes of mitigating bias, upstander behaviors, etc.
Mean gender pay gap below 10%
Diversity employee resource groups
Chief currently has nine employee resource groups focused on specific communities across ethnicity, ability, sexual orientation and gender expression, generation, nationality, and social class.
Hiring practices that promote diversity
Unbiased job descriptions, interview questions and processes Relationships with diversity focused hiring partnerships
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
All dental benefits are fully paid for by the company
Vision insurance
All vision benefits are fully paid for by the company
Health insurance
We have a variety of options that will provide comfort and security to our team members - and all plans are fully covered by the company!
Life insurance
Wellness programs
Mental health benefits
We want to make sure that our team has any additional support that they need. We have a partnership with an online mental health platform to make it super easy to have access to support.
Financial & Retirement
401(K)
We care about our team members' futures. Our team members are able to contribute into their 401k anytime throughout the year.
Company equity
We want our team members to be all in. All team members are granted equity as part of their compensation package and have the opportunity to receive more equity throughout their time at the company.
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
We offer Dependent Care FSA, where parents are able to use these pre-tax funds for child care expenses.
Generous parental leave
20 weeks parental leave + 4 weeks of flexible re-onboarding
Family medical leave
Restricted work hours
4.5 Day Work Week - Chief has perpetual half day Fridays for most roles!
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
In addition to flexible vacation time, the offices and clubhouse shut down between Christmas and the New Year.
Sabbatical
Chief is proud to offer our employees, who have been with us 4+ years, the option to take a well deserved sabbatical.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Chief offers pre-tax commuter benefits.
Company-sponsored outings
Every year we bring all employees together for a 2-day event called Chiefchella, to connect as a community, get inspired and have fun! (see pics!)
Free snacks and drinks
Chief offers fun snack and drinks in our NYC Home Office.
Company-sponsored happy hours
We like to find time to celebrate together and do that when we can!
Fitness stipend
Chief offers a wellness stipend for you to use as you see fit.
Home-office stipend for remote employees
We provide stipends for those who are eligible annual. They are paid out quarterly.
Mother's room
Professional Development Benefits
Job training & conferences
Chief employees receive annual an individual Learning Fund of $750 & investment into group learning with their trams. In some cases we enable access to specialized knowledge or certifications.
Lunch and learns
We launched a training series for all employees to enable growth. The first series is Continuous Feedback, which reframes feedback as empowerment and builds skills for receiving and giving feedback.
Promote from within
Customized development tracks

Additional Perks + Benefits

On top of all of this, Chief also invests in our team members through ongoing learning and development. All Chief employees have access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers like Cynthia Nixon, Stacey Abrams and Michelle Obama. At Chief, your ongoing development will be supported by your manager and an team member experience team to make sure that you have avenues to progress.

We launched our first ever Chief Values Awards in 2022. We celebrated 2 winners for each value (Powerful, Inclusive, Real, Curious, Time Travel) and awarded them $500 cash plus $500 donated to a charity of their choice. We also had 3 winners that are were celebrated for living all of our values, who were awarded $1500 cash plus a $1500 donation to a charity of their choice. The awards were presented at Chiefchella.

In addition to the section on Nonprofit partnerships, we have many partnerships that engaged our Chief team and members to donate to causes that In 2022, after the Supreme Court’s decision on reproductive rights, Chief committed to donating $250,000 to organizations who give access to care. These included Planned Parenthood, National Abortion Foundation, NARAL ProChoice America and others.

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