As a Medicare advisor, you will guide and support Americans as they sign up for Medicare and choose specific coverage. You will become a licensed insurance advisor and an expert in healthcare policy, Medicare coverage options, and the healthcare choices that Americans face as they enter retirement.
You will spend several hours each day advising seniors over the phone and by email. You will be empowered to recommend the best coverage options for each person, and you will have a team of Medicare experts and software engineers who are building tools to support your work.
You must be able to quickly understand a senior’s health and financial needs, ask incisive questions without being intrusive, and teach with compassion to empower the seniors you support.
You should be excited to set ambitious goals and be held accountable for those goals. Your performance will be assessed based on the satisfaction of the people you support, their ongoing engagement with Chapter, and on the number of people you support -- in that order.
Based on your performance, you will be able to teach and mentor other advisors as we continue to grow.
Compensation:
Salary and performance compensation (commission)
Benefits:
Health, vision, dental
Membership at One Medical
Working days:
Five days per week
Availability to work at least 2 Saturdays per month
Other details:
This position requires that you pass all relevant state and insurance carrier licensing requirements
Your first 5 weeks will be dedicated to training
Summary of Responsibilities
- Empower and teach seniors about Medicare, frequently 7+ seniors per day
- Assess seniors’ Medicare needs with an engaging, natural, and professional demeanor
- Provide prompt and efficient service to seniors, including the appropriate escalation of clients’ issues
- Use Chapter’s tooling to identify plan options for seniors
- Demonstrate superlative prioritization skills to determine what is important (and what is not)
- Exhibit strong ownership orientation and team-first attitude
- Contribute to improving Chapter’s products and services with colleagues from engineering, design, and marketing
Qualifications
- Compassion like a teacher and competitive streak like an athlete
- Strong problem-solving skills, with the ability to recognize non-obvious patterns and analyze problems logically
- Disciplined, diligent, proactive, detail-oriented, and high-integrity
- Strong emotional intelligence and listening skills
- Track record of teamwork and willingness to roll up your sleeves to get the job done
- Fun to work with: You want teammates to be friends, not just colleagues
- 12+ months (or equivalent) in a customer or user-facing role with high service expectations. This may include sales, account management, customer success, or something else entirely.
- Bachelors degree or equivalent life experience as a compassionate self-starter
We are an equal-opportunity workplace. We are deeply committed to building an inclusive workplace for people of all races, ages, gender identities, sexual orientations, religions, and ethnicities.
