NBCUniversal
Hybrid

Media Operations Manager

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Company Description
NBCUniversal is one of the world's leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks.
Job Description
The Global Media Operations group in Englewood Cliffs, NJ is responsible for prepping content needed for domestic and international distribution as well as broadcast operations. This includes transcode, edit and delivery services to meet client fulfilment around the globe 24 hours a day, 7 days a week. Aside from supporting the day-to-day distribution of linear and non-linear content, this position becomes integral to the success of high profile network stunts and events, which have included the Olympics, FIFA World Cup, and the Superbowl in the past.
Responsibilities include but are not limited to:
This Media Support Manager position is responsible for scoping, building and launching new digital supply chain workflows, partner onboarding, as well as providing operational and technical support for the Global Media Operations team. The main objective is to assist all operations members with encoding and delivery support related issues in a 24/7 environment. Media Operations ingests, preps, QCs and delivers content internationally and relies on Media Support Manager's to solve or escalate issues electronically, on the phone and in-person. Other responsibilities include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.
This is a role that combines broadcast engineering, information technology, and digital media. An ideal candidate will have a background in Film/TV, Computer Science, Information Systems, or Digital New Media. This person will like to operate in a fast paced environment, enjoy interacting with customers, and be willing to tackle unique challenges head-on. Must complete all other duties as assigned.
This position is eligible for company sponsored benefits including: medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Colorado applicants only, wage range: $71,000 - $76,000 (not bonus eligible).
Qualifications

  • A minimum of 3 years of experience in digital supply chain, broadcast operations or a post-production environment.
  • A minimum of 3 years of experience in a support or customer facing position.
  • Experience working with post-production software such Avid Media Composer, Adobe Suite, Final Cut Pro.
  • Must have experience with digital media file types and encoding workflows - QT, MXF, MPG, Mp4 etc.
  • Experience with encoders such as Vantage, Adobe Media Encoder, Cloud Services.
  • Experience with metadata file types (.xml, .json, .csv) & metadata schema creation/manipulation using JavaScript or other scripting languages.
  • An individual that knows their way around desktop hardware, software applications, MAC/PC OS and network connectivity.
  • Must have proficient experience with Microsoft Office applications (including Outlook, Powerpoint, Word, Excel).


Desired Characteristics

  • An individual with a very strong desire to learn, take on new technologies and challenges.
  • Excellent troubleshooting, problem solving, and escalation skills.
  • Experience with MAMs for Archiving/Purging/Restoring (DIVA Director and Avid Interplay) a plus.
  • Experience with live records, routing and transcodes (Grass Valley iControl, KVMs, DVS Venice, Florical, Avid Airspeed/Interplay Capture).
  • Experience with digital delivery methods, such as AWS, Aspera P2P/Faspex, Signiant, FTP, UDCP, etc.
  • Experience with QC Software such as Tektronix, Phabrix Scope, GrayMeta Iris, Switch, VLC, etc.
  • Experience with MacCaption for Closed Caption creation, editing and converting.
  • Experience supporting customer workflows through operations team and/or help desk.
  • Able to take on additional projects that require alignment across different internal teams for successful implementation and roll-out.
  • Strong ability to multi-task and make effective decisions in a high-pressure deadline driven environment.
  • Strong communication skills and ability to interface with multiple departments, clients, and vendors.


Eligibility Requirements

  • Must be willing and able to work on any shift including, overnights, swing, or weekend.
  • Must be willing to work in Englewood Cliffs, NJ or Centennial, CO.
  • Must be willing to submit to a background investigation.
  • Must have unrestricted work authorization to work in the US.
  • Must be 18 years or older.


Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

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What are NBCUniversal Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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