Company Description

Take a seat on the Xplor rocketship and join us as a remote Mechanical Trades Specialist in the United States to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

Job Description

You’ll join Xplor Field Services - FieldEdge - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses – with less stress, and better control over their growth.

We are looking for a Mechanical Trades Specialist who will report directly to our Manager of Product. This person will be responsible for maintaining the quality and integrity of the FieldEdge Flat-Rate repair database, Mobile App, and search engine by researching and updating parts, pricing and repairs.

Responsibilities

• Assist in maintaining the FieldEdge Flat-rate database with up-to-date parts, pricing and repairs.
• Routinely analyze feedback and failed searches from end-users that use the Flat-rate search engine to provide recommendations for enhancement.
• Train members (owner, office and service staff) via video conference, on effective use of the Flat-rate database.
• Provide technical support to HVAC, Plumbing and Electrical members as needed
• Provide internal training on product offerings and share technical expertise when needed.
• Provide product demonstration to new and potential members.
• Review, analyze, evaluate and provide recommendations to enhance and improve parts & repairs database.
• Accurately perform data entry.
• Develop and maintain relationships with manufacturers, distributors and contractors to gain access to part information (manufacturer, numbering, costing, etc.) to keep the Flat-rate database of parts and repairs accurate and up to date.
• Occasional travel to trade shows, dealer meetings and customer visits.

Qualifications

• 8-10 years experience as a contractor, technician, or service manager in HVAC, electrical or plumbing industry preferred.
• Excellent oral and written communication skills.
• Ability to develop and teach one to two hour product training courses.
• Presentation and teaching experience desirable.
• Must be a self-starter willing to maintain a calendar of events to assure excellent customer support and satisfaction.
• Must be able to relate to technicians, plumbers, electricians, business owners, consultants, distributors and manufacturer personnel at every level.

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, build for people, move with purpose and create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members.

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• Unlimited paid time off plus 3 day paid volunteer days per year
• 12 weeks Gender Neutral Paid Parental Leave
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Educational reimbursement
• Access to mental health support

More about us

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.