Marketplace Business Operations Manager, Partner Success at Poshmark (Remote)

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The ideal Marketplace Business Operations Manager, Partner Success will help to identify, develop, and implement the operational processes necessary for driving seller efficiency for the enterprise business within the Poshmark eco-system. They will leverage different technical tools and processes to:

  • Properly onboard enterprise sellers on Poshmark
  • Optimize enterprise seller efficiency and overall performance 

The right candidate has thrived in operating a new business in an environment where priorities shift fast and ambiguity is ever present. You know how to be scrappy, but build for scale. You are a strong leader who is analytical and data-driven, can prioritize well, communicate clearly and compellingly, and who understands how to drive a high level of focus. This role presents a significant intellectual, technical, and operational opportunity with enormous business ownership. 

Responsibilities:

Partner Onboarding

  • Own all operational integrations for enterprise partners on Poshmark - determine the appropriate strategy, facilitate onboarding processes, manage integration of all third-party solutions, respond to partner pain points, etc.  
  • Codify a series of standard operating procedures that constitute the Poshmark Enterprise Partner onboarding program.  
  • Ensure continuity and functionality of service, while leading rigorous process improvement efforts

Partner Optimization: 

  • Develop process and technical-oriented solutions for improving enterprise partner selling and fulfillment on Poshmark, based on identified partner challenges.  
  • Identify and monitor operational KPI targets to improve enterprise seller efficiency and performance. 
    • Run the day-to-day performance for each partner, moving fast to course correct
  • Relationship Management: 
    • Serve as Poshmark’s relationship manager with third-party solution partners (3PL aggregators like DSCO, ChannelAdvisor, ecommerce functions like eDesk, etc.)  
  • Business Operations Strategy
    • Help define a technological and programmatic roadmap for driving enterprise partner efficiency on the platform
    • Identify opportunities and prioritize the product roadmap in order to build systems and technology that can support and scale across enterprise seller segments
    • Research and communicate industry benchmarks and identify white space opportunities 

6-Month Accomplishments: 

  • Design and codify turnkey onboarding processes for a range of core back-end fulfillment / operational solutions – to become truly ‘plug and play’ for large enterprise partners 
  • Help lead onboarding and integration with enterprise partners onto Poshmark 
  • Begin design – in collaboration with product and engineering teams – for solutions that address seller operational pain points
  • Establish a reporting process for relevant operational KPIs

12+ Month Accomplishments: 

  • Identification and integration of technological and programmatic partnerships (e.g., third-party integrations) to help improve enterprise seller pain points and drive performance 
  • Fully established operational reporting processes for internal and external stakeholders 

Requirements: 

    • At least 3+ years experience managing eCommerce operations for an entrepreneurial retail / consumer business - with strong preference for marketplace experience - or directly at a marketplace (working in a similar integration capacity) or a marketplace solutions provider
    • Working knowledge of industry players, operational benchmarks, and trending solutions in the eCommerce and specifically, online marketplace space - experience working with DSCO, ChannelAdvisor, or related players is a strong plus!
    • Appetite for building up an Operations function within a fast-moving, entrepreneurial environment; comfort working in unstructured business requiring nimble thinking and creative solutions
    • Ability to maintain strong external relationships with key vendors and enterprise partners
    • Passion for Poshmark’s mission and the unique intersection of social and marketplace

About Us

Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, pets, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of e-commerce, Poshmark makes buying and selling simple, social, and sustainable. Its community of more than 80 million registered users across the U.S., Canada, Australia, and India, is driving the future of commerce while promoting more sustainable consumption. For more information, please visit www.poshmark.com, and for company news and announcements, please visit investors.poshmark.com. You can also find Poshmark on Instagram, Facebook, Twitter, Pinterest, and YouTube.

Why Poshmark?

At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We’re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.

Here’s what we’ll set you up with:

  • A team that is invested in your career growth and training
  • Competitive salary and equity, based on experience
  • Company sponsors up to 100% cost for your health, dental and vision plans and up to 90% for your dependents
  • Work alongside world-class talent
  • Flexible vacation / paid time off policy
  • Parental leave
  • Personal style encouraged (or not, whatever you’re in to)

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

More Information on Poshmark
Poshmark operates in the eCommerce industry. The company is located in Redwood City, CA. Poshmark was founded in 2011. It has 1989 total employees. To see all 12 open jobs at Poshmark, click here.
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