At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a Market Operations Associate to join our Global Operations team. In this role, you will provide hands-on support working on high-impact, cross-functional solutions to create the best experience possible for our drivers and riders in Atlanta. If you are passionate about problem solving and project coordination, and are a natural self-starter, we would love to meet you!

This role requires a roll-up-your-sleeves mindset and willingness to support wherever needed. One day you may be working with drivers to improve their experience at the airports, and the next you may be helping to host an event on the ground.

Responsibilities:

• Provide on the ground support and project coordination to successfully execute various initiatives that will drive local impact
• Collect and analyze qualitative and quantitative operational data using spreadsheets and other analytical tools
• Attend and support Lyft events in the local community to come up with new ways to engage and delight drivers and passengers
• Uphold the Lyft standard of service while working with drivers, external partners, and cross-functional teams
• Roll up your sleeves and get stuff done. No one can be counted on to execute faster or better than you

Experience:

• Bachelor’s degree or equivalent preferred
• Inquisitive problem solver who enjoys digging into problems and recommending solutions based on data and analysis
• Ability to take direction and feedback, as well as ask for support in order to successfully carry out tasks and see projects to completion 
• Ability to thrive in a fast-paced and sometimes ambiguous environment 
• Strong oral and written communication skills, and extreme attention to detail
• Proficient with tools such as Slack, G Suite (Gmail, Google Docs, Google Sheets, etc), and Excel

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.