About Us: #communityhealth

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

Cityblock delivers care where it works best for our members. In addition to our community-based teams, we’ve made our services even stronger for COVID-19 and beyond by adding a Community Rapid Response team and Virtual Care offerings, allowing our members to access care 24/7 via the phone, video, and text message. 

As a part of the team, you’ll go above and beyond to connect with members across all of our markets in a respectful and empathic manner to meet their needs and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

• Serve as the local team leader for a group of highly skilled Community Care Clinicians.
• Scheduling of clinical team.
• Inventory, supply, fleet, and equipment management.
• Local point of contact and liaison between MIC team and local market clinical teams.
• Manage day-to-day operations and market needs.
• Acts as team coach and staff development point of contact.
• Assists with new product roll-outs, and special projects as required.
• Onboarding of new team members, and assisting with clinical mentoring for existing staff.
• Collaborates with other market leaders to achieve overall KPI’s
• Deploy to members’ homes in response to requests for medical, behavioral health, and social needs.   Also assists as needed with scheduled primary care visits, such as clinical intakes.
• Provide high-quality, person-centered, integrated physical, behavioral and social care to high-risk individuals in their homes
• Collaborate with an interdisciplinary community-based team under the direction of experienced physicians to rapidly respond to the acute and acute-on-chronic needs of Cityblock members
• Utilize Cityblock’s custom-built care facilitation platform, which will enable you to collect data, organize information, track tasks, and communicate with staff, patients, and family

Requirements for the Role:

• Paramedic, NREMT certified and/or with an active license to practice in the state in which you are seeking employment with Cityblock 
• 5+  years of field clinical experience as a paramedic or EMT
• Strong critical thinking skills, excellent communication skills, and strong management of complex clinical issues, providing effective handoffs and ensuring loop-closure
• Experience and credibility to identify holistic opportunities to deliver clinical and social impact for each member you interact with
• Ability to adapt and operate in a fast-paced, evolving work environment
• A reputation for delivering excellent clinical service with follow-through and diligence
• Strong, proven analytical skills, and aptitude for learning new technologies 
• A deep commitment to transforming health and social care for vulnerable populations
• Experience in managing or supervising clinical staff/teams
• Valid driver's license and good driving record
• Be able to work remotely, as well as occasionally in both the future Cincinnati and Columbus Cityblock workspaces.

How We Define Success:

• Decrease unnecessary hospitalizations, emergency room visits, and unnecessary speciality referrals
• Clinical assessment skills and patient care skills
• Satisfaction of patient and referring clinician
• Market UHU
• Operational efficiency and success
• Project management success
• People management metrics to include attrition, engagement, and growth
• Successful launch of MIC suite of services in a new market

Nice to Have, But Not Required:

• You have experience working in a fast-growing startup environment
• Project management experience
• You have experience working in community paramedicine or non-traditional care settings for paramedics
• A Bachelor’s or Master’s degree
• Multilingual

What We’d Like From You:

• A resume and/or LinkedIn profile 
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.