SMS Assist

Market Construction Operations Manager at SMS Assist (Remote)

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At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
The Area Construction Operations Manager reports directly to the Regional Director of Construction Operations and assists in leading Construction and Renovation efforts of a field and office-based team. Specifically, they will support local Construction Field Managers in all daily aspects of project management while ensuring compliance of SMS policies, share best practices and lessons learned, and to serve as a resource for addressing market-specific problems.
  • Interview, hire and train a team of field and office-based personnel designed to operate efficiently, compressing repair and renovation costs while maintaining product quality.
  • Manage day-to-day operations to ensure the timely execution of all estimation and renovation activities.
  • Analyze local speed, cost, and quality performance metrics to identify opportunities and implement corrective action where necessary.
  • Review and approve initial repair and renovation scopes to ensure adherence to quality and pricing standards. Generate feedback loop to improve overall scope and accuracy.
  • Review and approve repair overruns; generate feedback loop to improve overall scope and accuracy.
  • Support the Regional Director of Operations in all aspects of repair and renovation by collaborating with other market stakeholders to align goals and meet company objectives.
  • Source, interview, and on-board new Vendor partners
  • Ensure local team has enough Vendors to complete all work without encountering capacity concerns
  • Conduct performance reviews, on-going training sessions, and deliver corrective counseling and/or disciplinary actions as needed to Vendors
  • Ensure that all vendors are aware of performance expectations and their own performance metrics
  • Ensure productivity, quality, and costs requirements of Vendors are consistently met
  • Negotiate pricing to ensure that SMS has access to competitive rates that leverage our large volume
  • Train Vendors on SMS systems and hold Vendors accountable to continued proper use of those systems
  • Support all SMS employees who interact with Vendors and act as the second level of escalation
  • Provide updates for pricing, policy and product changes to all SMS stakeholders
  • Consistently monitor the effectiveness of current vendor management processes to ensure that work is completed in the most effective and efficient manner possible
  • Set performance expectations and agree to SLA requirements in specific markets
  • Determine and capture client spec requirements to incorporate into market-based operations
  • Align on pricing standards by market to deliver services at agreed to cost parameters
  • Administer quarterly business reviews with client leadership to review performance and discuss areas of join opportunity
  • Act as direct point of contact for all market escalations and manage to sufficient outcomes for our clients

Professional Skills
Instructions: Select pertinent skills from the list below and delete as necessary, then select a level from the Professional Skills Guide. If appropriate add a few words describing specific requirements under each skill.
These are the professional skills we would expect from an individual fully established in this role.
  • Customer Service
  • Verbal Communication
  • Written Communication
  • Teamwork
  • Relationships
  • Negotiation
  • Organizational Awareness
  • Learning Agility
  • Analysis
  • Problem Solving
  • Process Orientation
  • Prioritization

Role Specific Skills
  • Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook required
  • System Experience: Great Planes preferred

People Management Skills
  • Proficient in all people management processes, including recruitment, performance management and reward
  • Proficient in building, growing and developing a team; including department structure design and resourcing
  • Proficient in coaching and developing individual team members to reach their potential
  • Proficient in engaging a team through communication, processes, personal impact and influence]

Minimum Qualifications
  • Four-year Construction Science/Engineering degree or equivalent combination of education and experience in engineering, project management or construction management
  • 5 + years of project management experience preferably in residential home construction
  • Experience and knowledge of Residential Construction estimating, means and methods, accounting, project administration, and a thorough understanding of industry practices

Other Relevant Qualifications
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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Candidate Location Eligibility:
Chicago, IL

Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

What are SMS Assist Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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