It begins with a Card Member using their American Express Card at one of our millions of Merchants around the world-the rest is up to us! Working for American Express will improve your brand enriching your experience and benefits. The Network Solutions & Operations (NSO) team is at the heart of American Express-powering millions of transactions through our global payments processing network, which we develop and grow.

NSO represents an outstanding opportunity within American Express. We work across almost every business unit within the organization as well as build relationships with external partners, providers, and key industry representatives. We are known to be intellectually curious and problem solvers as we take on the most imperative initiatives facing the payments industry today like securing online transactions and enabling faster, more convenient ways to pay. A role within NSO will challenge you to broaden your abilities, experience, industry skills, while giving you the chance to be part of driving business growth and helping deliver on our brand promise of trust, security, and service.

As a Manager/Senior Manager-Partner Deployment within NSO, the successful candidate will provide needed overviews to AXP NSO network products, capabilities and policies to external and internal customers. They provide strategic deployment planning that will help partners benefit from our product suite to grow their business!

Responsibilities include:

• Strategize, lead and supervise product deployment global and regional plans.
• Educate and enable the network partners teams to understand the value of our products, selling those benefits
• Map out and understand our customers needs, channeling these key insights into our organization's strategic plans.
• Provide technological subject matter expertise to support our network products expansion plans.
• Lead all aspects of and sometimes run the delivery process

Qualifications:

• Knowledge of payment / card industry technology
• Proven project management, influencing & management skills - record of driving results through others and drive decisions across teams and organization
• Overall intellectual curiosity and strong ability to solve problems
• Strong analytical & problem-solving skills with an ability to interpret trends and assist in the ability to research and resolve issues.
• Flexibility and resilience to operate within a fast paced and multifaceted environment
• Strong focus on excellent customer service to both internal and external customers alike.
• Ability to recognize opportunities for process improvements and to lead taking them forward.
• Effective time management when faced with conflicting priorities.
• Ability to get results through clear communication, collaboration, and adherence to targets
• High degree of personal accountability, initiative and will to win

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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