Manager/Senior Manager, Global Coverage, Reporting and Merchant Experience at American Express

| Phoenix – Mesa – Scottsdale, AZ
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Global Merchant and Network Services (GMNS) is the Merchant Acquirer, Processor and Marketing partner for millions of merchants around the world who accept American Express Cards.

Global Strategy & Capabilities (GS&C) group within GMNS has a mission to become essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers.

This exciting role sits in Strategy, Planning and Insights team in GS&C that helps drive acquisition, retention, and revenue growth through delivery of strategic and actionable insights to the business.

In this role, you will be responsible for business performance analytics of the OptBlue merchant acquiring program in all markets outside US where the program is present. OptBlue is a merchant acquiring program used by AMEX where merchants are acquired through third party entities. This is an excellent opportunity for an individual to gain deep knowledge of & expertise in the Merchant business specifically in Partner Acquisition space, the fastest growing acquisition model in International markets and shape strategy to increase acquisition effectiveness, maximize investment returns and improve margins.

The candidate should have strong technical, analytical and project management skills, be detail oriented and be able to collaborate with colleagues in other markets. The role involves leading complex analytical projects that involve working with multiple stakeholders, analyzing large data sets and understanding impacts to key GMNS business metrics.

Responsibilities:
  • Lead and/or support strategic initiatives that drive efficient Merchant Acquisition efforts in International markets.
  • Undertake in-depth analysis of key business performance metrics, highlighting trends and identifying implications / opportunities that inform and drive business strategy.
  • Management of business-critical merchant performance reporting suite. Evaluate current analytics to identify opportunities that will drive automation, eliminate redundancies, and address reporting gaps.
  • Proactively consult with Market Leadership teams to develop measurement and analysis methodologies / applications to evaluate emerging strategies and tactics in addressing key business needs.
  • Partner with various teams (including other regional teams, Finance, Pricing and other GMNS functions) to optimize alignment of best practice and understand/deliver on shared objectives.
  • Support annual planning processes (e.g., metric forecasting and target setting) in close partnership with GMNS Market Leadership.
  • Create Tableau-based reporting tools that support GMNS strategic priorities.

Minimum Qualifications

To be considered for this position you must have/be:
  • Strong analytical skills, ability to interpret data and understand complex processes with the goal to provide meaningful insights to inform business strategy.
  • A highly motivated individual with excellent project management skills.
  • An individual who is passionate, flexible, and has a positive attitude.
  • Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced complex environment.
  • A strategic mindset, strong financial acumen and negotiation skills at multiple management levels
  • The ability to build strong, trust-based working relationships with an ability to influence without authority.
  • Clear and concise with written and verbal communication. Strong presentation skills.
  • An undergraduate degree; MBA or similar advanced degree preferred
  • Programming expertise using SQL, SAS, Python and/or Hive; advanced Microsoft Excel skills essential; Cornerstone knowledge preferred.
  • Tableau dashboard development experience preferred


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Currently, the Company requires that colleagues, effective March 1, must have received a booster shot against COVID-19 in order to work in or visit any of our US offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 263 open jobs at American Express, click here.
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