Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
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Manager - Video Systems Operations

Sorry, this job was removed at 9:28 p.m. (CST) on Friday, January 14, 2022
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JOB SCOPE
The Video Operations Systems Engineering team is seeking a manager to support a dynamic and highly competent engineering team. The Video Ops Engineering team handles large scale hybrid infrastructure comprising of cloud, local and shared platform services and hardware. Successful candidate will have previous experience as a manager is required as well as experience in a role as an engineer. This position will drive strategic direction and management across various platforms, in various locations, with varying degrees of technology. Deploy and ensure consistent, structured and disciplined practices to ensure stable product delivery consistent with company initiatives and expectations.
DUTIES AND RESPONSIBILITIES

  • Lead a group of highly competent engineers and assist them with their daily administrative tasks such as completing tickets, removing obstacles and escalating for them
  • Support the engineering staff to be more productive and successful thru direct involvement
  • Direct and manage process improvement programs for video operations and ensure consistent operational procedures
  • Liaison between Product, Software Engineering, Video Operations, Advanced Engineering and Technology services
  • Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience.
  • Manage relationships with vendors
  • Provide Engineering support and direction for new or existing technologies and current operations initiatives. This includes hands on engineering work, on call and outage mitigation and remediation.
  • Actively contribute to reducing the mean time resolution of all SI events.
  • Assist in management and execution of products and projects driven by video product and engineering
  • Ensure that all engineers have an active development plan and are progressing in their skill sets.
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Ensure adherence to company TQA policies.

BASIC / MINIMUM QUALIFICATIONS

  • Bachelor's degree in Engineering, Computer Science, or related field, and/or equivalent work experience
  • Minimum of eight (8) years of engineering work experience
  • Minimum seven (7) years experience in Video Control and DAC Systems
  • Minimum of three (3) years of direct supervision experience

ADDITIONAL JOB QUALIFICATIONS

  • Strong ability to handle multiple projects and tasks - context switching
  • Demonstrated ability to direct a team of highly function engineers and managers.
  • Must be able to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned.
  • Intermediate knowledge of IP Multi-cast
  • Advanced knowledge/operational background as either a team member of another Operations Center, NOC or Computer Operator
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

PREFERRED QUALIFICATIONS

  • SCTE/BCTE certification or equivalent industry and/or vendor specific certifications and training
  • MBA or MS degree

EVD505-VIDEO 292298 292298BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $96,100.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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