Manager, Technical Training
About Us:
LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.
We love going to work and think you should too. We are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.
Right now, we are working from home temporarily due to Covid. Normally, our Austin team works downtown in the San Jacinto Center. We are looking for you to bring your expertise, drive, and passion as we expand our global presence and achieve record-breaking success.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are.
What You'll Do:
This position is a highly visible function at LogicMonitor reporting directly to the Sr. Director of Training and Enablement. The ideal candidate will possess an understanding of Application Performance Monitoring (APM), have a solid background in IT, and have a passion for managing and developing others. This position is responsible for managing the team tasked with developing and delivering customer education and certification at LogicMonitor. This includes internal technical training for LogicMonitor employees, ensuring customer-facing teams can demonstrate product proficiency. The primary role of this position is to provide an engaging and results-driven training curriculum that will increase speed to productivity for internal functions, and increase speed to value for LogicMonitor customers.
Here's a closer look at this key role:
- Primary resource for APM knowledge on the Technical Training Team
- Manage and develop the Technical Training team to improve execution of core responsibilities and align to department level V2M2s (goals)
- Create, deliver, reinforce, and sustain training programs (classroom, online, or informal), certifications, and assessments that provide continual growth and development opportunities for both internal (employees) and external (customers) audiences
- Continuously measure effectiveness of training to evaluate ROI and evolve programs as necessary
- Collaborate with cross-functional teams (SMEs) to identify knowledge gaps in the training curriculum, and incorporate those changes
- Champion the agile model within the team, coaching team members to effectively apply agile framework to projects and priorities.
- Apply project management skills across all aspects of training programs including alignment with business objectives, cross-functional alignment, planning, execution, and metrics
Manage the training and enablement tech stack, and recommend & implement new technologies to support the team's core functions
Work directly with Product, Product Marketing, Customer Success, and CX Leadership to execute key training and enablement programs, and provide value-added thought partnership.
Bachelor's degree required, preferably in Learning & Development, Communication, Business Management, or a related field
5+ years experience in professional training (adult learning & instructional design principles)
- 2+ years directly managing a team
- 2+ years using APM software and learning about those environments
- 2+ years hands-on software development experience in Python, Groovy, & Java preferred
- Experience with product-specific training programs, certifications and tools (Skilljar, Articulate)
- Experience in Software as a Service sales (SaaS) environment preferred
- Skilled in aligning cross-functional teams with competing priorities in an engaging, consultative manner
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