Manager, Technical Support
Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role...
The Manager, Technical Operations position is responsible for the business technology for Warner Bros. Discovery portfolio in Atlanta. The WBD Technology Global Technology Operations portfolio supports the following key Businesses: WB Studio Operations, Hollywood Studio Tour, NY Flagship Store, Global Physical Security and Real Estate: and an expanding portfolio of retail, experience, and tour products.
The role is a technically hands-on leadership role, providing database, server, application, and interface development configuration, administration, and support for all applications, integrations, and specialized mobile applications within the Global Technology Operations portfolio. The role will focus on global security and physical security (such as alarm system, badge system, fire alarm system, camera systems, etc.) as well as an excellent understanding of application infrastructure and system integrations.
Your Role Accountabilities...
- Consults on business systems technology and processes to achieve collective understanding among colleagues and establish improvement objectives that align with department strategies
- Leads the execution of business system technology and process improvement objectives
- Responsible to understand business processes and effectively apply them to appropriate application and technical solution
- Working alongside the Project Delivery Manager, responsible for technical design and delivery of new applications, interfaces, and reporting capabilities
- Responsible to provide expert level, second tier, technical support to the entire Global Technology Operations portfolio of applications and supporting technologies
- Responsible to manage application upgrades, patches, and fixes
- Responsible to ensure change management processes successful for all application and process changes
- Responsible to lead technical resources, vendors, and business experts to successfully achieve technical solutions
- Some travel (outside of Atlanta area)
Qualifications and Experiences...
- 5+ years of experience in applications support of a large and diverse portfolio
- 4+ years of experience providing technical leadership and partnership to business leadership
- 3+ years of experience in software development, including Java, .Net, XML, JSON, SQL Server, MySQL, Oracle
- 3+ years of experience managing full application lifecycle
- Undergraduate degree in Computer Science or similar or equivalent experienc
- ITIL Certification required
- Technical Diplomas / Certification required
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits...
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].