Box
Remote
Hybrid

Manager, Technical Account Management

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WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 100,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.


WHY BOX NEEDS YOU

Box is looking for a driven and detail-oriented manager to mentor, lead, and grow the rapidly expanding Technical Account Manager team. TAMs are responsible for a number of assigned accounts, ensuring those customers are extracting the most optimal value out of their Box investment. They are a core part of the account team, backed by a dedicated support staff, and are highly focused on providing a white-glove experience to our most strategic customers. The TAM manager will be responsible for all US-based TAMs and TAM accounts aligned to the program. This person will develop talent on the team, hire based on forecasted growth, and optimize process and internal tools to ensure our TAMs can provide the best possible service in the most efficient way.


WHO YOU ARE

You have a great track record leading teams and translating complex technical issues into tangible solutions. A great collaborator, you work well with cross-functional teams to align on goals and ensure your group of TAMs understand their scope. You are organized and can track multiple moving parts of a fast-growing team. You're a strong leader who can align a team to a single mission while also working with each individual to ensure they're working at their highest level. Finally, you are excited by the idea of revolutionizing how a company resolves its customers' technical needs at scale.


WHAT YOU'LL DO

  • Lead and develop a team of TAMs, building team cohesion, vision, and purpose while balancing the needs of a unique, strategic customer segment

  • Build a team that gains trusted advisor status with key business and technical decision-makers

  • Prevent churn and promote growth and renewal of customers in their Box instance

  • Drive progress on escalations, support tickets, and advocate for feature requests

  • Ensure consistency on delivery of best practices and creative solutions to our customers with a shared focus on maximizing ROI of Box products

  • Monitor and identify trends in Box adoption and utilization, Success Plan adoption and utilization, and provide guidance as part of quarterly success reviews alongside Customer Success Manager

  • Own the customer experience and outcomes while empowering the team to do the same

  • Create a structure to define TAM success via establishing processes and procedures including Key Performance Indicators

  • Develop clear OKRs (Objectives and Key Results) for the team, and development plans for individual contributors


QUALIFICATIONS

  • 5+ years of people leadership, technical operational service / technical support teams, and programs (preferably in high-growth technology companies)

  • Ability to motivate and manage the performance of technical teams and individuals with a hands-on, influential leadership style

  • Executive presence and confidence to manage executive relationships internally and with the customer to create business transformation.

  • Strong communication skills, including technical and business concepts, and experience working with and presenting to customer C-level executives plus stakeholder management

  • Ability to build a network internally and externally to support the team’s success

  • Strong communication skills and imaginative, bold thinking in all situations

 

BENEFITS 

  • Visit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box
  • For all other benefits, please check out: Box Benefits + Perks 

 

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

HEALTH AND SAFETY

To promote the health and safety of all Boxers and our communities, in order to "Go to Work" at Box in the U.S., you must be Fully Vaccinated or have an approved accommodation. "Go(ing) to Work" at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, and or participating in any Box-sponsored and/or related activity where others are present.  If you are fully remote and do not "Go to Work,” the vaccination requirement is not applicable.  "Fully Vaccinated" means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen.  If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.

  

 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

 

#LI-KN1

 

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Candidate Location Eligibility:
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Ann Arbor, MI
Atlanta, GA
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What are Box Perks + Benefits

Box Benefits Overview

Not only are we driving success as a cloud content management platform, to having the most talented group of 10x-ing, GSD-ing, fun-loving Boxers, we also provide the BEST benefits and perks!

Whether you're looking for traditional benefits or fun perks - Box has you covered!

Comprehensive healthcare benefits
Award-winning mental health, wellbeing and family support programs
Cutting-edge behavioral health services
Paid maternity and paternity leave
Award-winning fertility and family forming benefits
Equity award and an excellent Employee Stock Purchase Plan (ESPP)
Generous time off including holidays, 5 fresh air Friday's/Mental Health Monday's, your birthday and 3 days for volunteer time!
4 week, 100% paid Sabatical program for Boxers with 7+ years at Box!

Beyond Healthcare

Career Development
Employee Resource Communities
Fun @ Box: Happy hours, interest groups, sporting events, races and more
Meals & Snacks: daily meal stipends while in the office and stocked micro kitchens to keep you energized
Commuter Benefits for parking and mass transit
Gym Membership/wellness reimbursement and incentives: Activity, nutrition & health is a priority!
Monthly phone bill reimbursement
Employee Assistance - support and guidance for life challenges

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Company equity
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

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