Description

Your Opportunity

At New Relic, docs are essential to our product experience. Our docs team members are technologists, word lovers, outstanding writers, and fabulous people. They need a fantastic manager.

We love talking docs. We care deeply for the people we manage. And technology and data make our blood race. If that sounds as exciting to you as it does to us, let's talk!

What You'll Do

You'll work with a team of writers and layout a roadmap for cool, useful docs that make users better at doing their jobs, not just at using our products.

• Recruit, support, mentor, and retain writers.
• Guide a collaborative, agile team as they write, improve, and architect our docs.
• Design quarterly goals and content strategy that connect your team's work to the broader vision.
• Collaborate with other docs managers, UX leaders, and product managers to solve problems and keep our team aligned and on track.

Your Qualifications

Must have:

• You've led docs projects at a SaaS software company. 2+ years of experience managing writers, or 5+ years as a writer.
• You're a thoughtful writer and editor.
• You've managed projects in an agile environment.
• You know how developers think and communicate, and what tools they rely on and love. Our products are built by devs for devs!
• You genuinely care for your people, and you'll mentor our writers to take their careers and skills to new heights.
• You've got a strong opinion about the Oxford comma.

Nice to have:

• You're familiar with user research and/or UX design. As members of Experience Design, we're here to nurture user-centricity across the company.
• You've edited and authored content in a static, GitHub-based site.

Please note that visa sponsorship is not available for this position.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic's vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world's best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It's the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we're a global company passionate about building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy

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