Manager - SFDC at iHeartMedia (San Antonio, TX)

| San Antonio, TX
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iHeartMedia

Job Summary:
iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month - and with its quarter of a billion monthly listeners, has a greater reach than any other media company in the U.S. The company's leadership position in audio extends across multiple platforms including 850 live broadcast stations; streaming music, radio and on demand via its iHeartRadio digital service available across more than 250 platforms and 2,000 devices including smart speakers, digital auto dashes, tablets, wearables, smartphones, virtual assistants, TVs and gaming consoles; through its influencers; social; branded iconic live music events; and podcasts as the #1 commercial podcast publisher globally. iHeartMedia also leads the audio industry in analytics and attribution technology for its marketing partners, using data from its massive consumer base.

The Manager of our Salesforce Team is a "working manager" role that is responsible for leading our team of Salesforce admins and developers. In addition to the day-to-day team management, this role will also manage workload and escalations. The successful candidate will work with the company leadership to help shape and grow both the Salesforce Team and the company.

Responsibilities

Lead and support junior and skilled team of Salesforce developers and admins, focusing on effective training, coaching, and development of both technical skillset, customer service, judgment, and understanding of more complex operations and downstream processes/impacts. Successful candidates in this role will have the following experience:
  • Act as a liaison and first-stop escalation point for the team.
  • Proactively identify, initiate, resource, and execute on opportunities to improve processes, systems/tools functionality, and knowledge management for optimal service delivery.
  • Ensure quality, consistency, and accuracy when responding to employee inquiries and needs.
  • Assure compliance with all employment/labor laws through programs, practices, policies, training, and actions.


Qualifications:
  • Knowledge of professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
  • Demonstrate experience in a highly customized Salesforce.com environment - administering and customizing Salesforce Platform essential; workflows, automation, visualforce, apex, lightning components and integration
  • Ability to troubleshoot production incidents in complex, multi-application environments
  • Ability to leverage cloud environments, both IaaS, and PaaS as well as open source tools
  • Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the full systems lifecycle


Education and Experience:
  • Bachelor's Degree in Computer Science or a related technical field
  • 3 + years demonstrated history of success as a technical people leader/manager, ideally with managing a team of developers
  • 5+ years experience delivering Salesforce solutions in an agile software organization
  • Experience in Continuous Integration (GitHub, Jenkins, etc) is highly desired
  • Strong team leadership, employee performance management
  • Demonstrated proficiency with Salesforce, Microsoft Teams, and Google Workspace
  • Must have demonstrated ability to work with latest technology and manage a technical team of highly qualified people
  • Excellent communication skills and passion for enhancing overall team and individual performance.


Location
San Antonio, TX: 20880 Stone Oak Parkway, 78258

Position Type
Regular

Benefits:

iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
  • Employer sponsored medical, dental and vision with a variety of coverage options
  • Company provided and supplemental life insurance
  • Paid vacation and sick time
  • Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
  • A Spirit day to encourage and allow our employees to more easily volunteer in their community
  • A 401K plan
  • Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
  • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!


The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Some positions in certain divisions of the iHeartMedia family of companies are subject to mandatory vaccination requirements as a condition of employment. Candidates who have been offered employment for these positions at iHeartMedia, subject to applicable law, will be required to demonstrate they have been fully vaccinated for COVID-19 or qualify for a medical or religious accommodation from the vaccination requirement by their start date (which may be extended for such purposes). If the aforementioned requirements are not met, candidates who have accepted offers for such positions will have their offers rescinded and/or employment terminated in accordance with applicable law.

Our organization participates in E-Verify. Click here to learn about E-Verify.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Click Here to learn about the San Francisco Fair Chance Ordinance .

Current employees and contingent workers click here to apply and search by the Job Posting Title.
More Information on iHeartMedia
iHeartMedia operates in the Digital Media industry. The company is located in New York, NY, New York, NY, Chicago, IL, San Antonio, TX and Burbank, CA. iHeartMedia was founded in 2022. It has 11660 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 159 open jobs at iHeartMedia, click here.
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