Manager / Senior Manager -Risk Management at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Enterprise Loyalty Analytics team is responsible for the identification, prevention, and recovery of financial losses. The incumbent will collaborate with a high performing team responsible for the end-to-end Risk Management strategies ensuring solutions are in place to balance loss reduction and customer experience. The incumbent will:

  • Devise strategies to uncover and mitigate emerging risk trends
  • Manage, uplift and lead development of existing and new capabilities to facilitate risk management solutions
  • Lead data strategy initiatives and derive insights, provide thought leadership into key findings and actionable recommendations to influence business decisions
  • Collaborate with wide variety of business partners to meet deliverables
  • Monitor the impact of risk management controls and develop strategies to ensure a positive customer experience.

  • Demonstrated ability to think strategically, assess critical business needs, and identify solutions
  • Experience with data management, architecture, and design
  • Detail oriented with strong analytical, process mapping and issue resolution skills
  • SQL / Hive experience
  • Excellent communication and relationship skills to articulate risk management concerns and insights
  • Enthusiastic, self-driven individual with proactive approach to learning, identifying emerging industry trends, and generating innovative solutions
  • Ability to learn quickly and work independently with complex, unstructured initiatives
  • Previous experience in risk management a plus
  • Bachelor's degree in a business, analytical, or engineering discipline or equivalent experience required.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 256 open jobs at American Express, click here.
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