Ready to make an impact? Arctic Wolf is looking for a Manager, Site Reliability to join our pack!

Arctic Wolf, fresh off its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for North America in both 2019 (#25) and 2020 (#104)! We have doubled headcount, customers, and revenue for five years running.

We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds and ideas to make our teams even stronger. In fact, we are recognized as one of the 2020 Best Places to Work (bizjournals.com).

As we believe in corporate responsibility, Arctic Wolf offices across North America participate in volunteer programs throughout their communities. We’ve also earned distinction from TravelWise for our efforts in promoting sustainable transportation.

A Manager, R&D Site Reliability plans and directs all aspects of development activities within their teams. This means that they ensure all engineering projects, initiatives, and processes are in conformance with the organization's established policies and objectives. This position will report into a Director of R&D. They work closely with R&D Leadership, Product Management and the Security Services(S2) to ensure their teams are building what our customers and users need in a timely fashion. A Manager can have multiple team and technical leads reporting to them.

Scope of Role

Generates and manages day to day work for team(s). Works with Product Team to define and deliver on the 3 month roadmap. 

Responsibilities

• Manage team(s) that will deliver high quality, innovative software solutions, in collaboration with stakeholders such as architects, developers, product managers, CSEs and prod support people.

• Support the team by providing direction, clarity and removing obstacles.

• Instil Foundations of R&D in their teams by living them on a daily basis. 

• Execute the Reliability roadmap

  • Ensure teams are highly motivated, performing well, and delivering work on time.

  • Remove any blockers preventing teams from getting their work done. 

  • Make sure each team is clear on the objectives and goals they are striving to achieve. 

  • Work with team members to deliver the key features

  • Work with Architects to define and execute on the company's technical roadmap. 

• Implement the R&D Department and Team Responsibilities

  • Oversee the full software development life cycle. As well as the operational aspects of the role

  • Ensure their teams is following ISMS regulations

    • Secure Coding Practices

    • Acceptable Use  

  • Develop careers of team members

    • Regular One on Ones

    • Career and personal development coaching

  • Execute administrative responsibilities 

    • Manage employee compensation and vacation time

    • Manage and approve conference and training budgets

  • Recruitment

    • Lead recruitment efforts for their team(s). 
      

• Mentor each team member; help them grow their technical and leadership skills.  

• Establish career development plans and achievable goals for your reports and support their ongoing growth. 

• Drive continuous development & process improvements.

• Build collaborative relationships with other teams and stakeholders within the organization.

Security Requirements

• Conducts duties and responsibilities in accordance with AW’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AW business information assets.

• Must pass a criminal background check and an employment verification as a condition of employment.

Working at Arctic Wolf: 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and aiming to end cyber risk— we get to work in an industry that is fundamental to the greater good.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Paid paternity and maternity leave
• Training and career development programs

If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you’re the perfect fit.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing [email protected].