Manager Professional Services at Allscripts (Raleigh, NC)

| Raleigh-Durham, NC
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Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Job Summary
Responsible for management of process/procedures and ongoing management of a professional services organization delivering services to Allscripts clients. Billable utilization of team (if applicable) Contract analysis Expense Management Procurement

Essential Functions
  • Manage Professional Services in accordance with established standards and guidelines.
  • Monitor progress of Professional Services and /or site implementations to ensure on-time, successful schedules. Provide direction and guidance to staff
  • Act as escalation point for issues with other departments. Acts as an escalation point for client concerns. Escalates issues to upper management as necessary.
  • Monitor utilization of process guidelines and project management tools by consultants. Identifies areas requiring improvement or modification and implements corrective action.
  • Manage revenue projections, revenue recognition and billing for assigned sites.
  • Actively participate with the sales organization in closing new business opportunities.
  • Regularly follow-up with clients to ensure that our service offerings are meeting their expectations.
  • Demonstrate superior client service. Identify areas of poor client service or client dissatisfaction and take action to correct.
  • Ensure proper client training materials are developed and readily available.
  • Provide on-going development, feedback, coaching and mentoring to Professional Services team.
  • Maintain knowledge of healthcare market trends and resultant service requirements.
  • Identify and recruit internal/external talents to ensure effective mix of competencies
  • Set and communicate team/individual objectives to inspire individuals to achieve high performance
  • Allocate work load to fully utilize every employee's talent
  • Implement development plans and coach for individuals to reach their maximum talent
  • Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
  • Recognize high performers to maintain motivation and retain key talent
  • Create team spirit

Job Requirements
  • Bachelor's Degree (Preferred)
  • Business/Management Degree and/or IT degree (Information Technology, Computer Science, Software Engineering or related technical discipline) (Required)
  • 8+ years relevant work experience; 2-3 years at the Expert level or equivalent experience (Preferred)
  • 2+ years of relevant experience in working for a healthcare institution and an understanding of IT projects, budgeting & other related processes within healthcare environment (Required)
  • 5-10 years in professional services consultancy and or project management (Required)
  • 2-4 years relevant leadership experience (Preferred)
  • Excellent Client facing skills with ability to engage with Senior & Key executives
  • Medical necessity coding knowledge (Preferred)
  • Registered Health Information Administrator and/or Certified Coding Specialist Certifications (Preferred)

#LI-ALL

Must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for employment with Allscripts.

Visa Sponsorship is not offered for this position.

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Allscripts Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

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More Information on Allscripts
Allscripts operates in the Software industry. The company is located in Chicago, IL, Raleigh, NC and Alpharetta, GA. Allscripts was founded in 1986. It has 8224 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 468 open jobs at Allscripts, click here.
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