Manager, Professional Services Solution Support (Atlanta, GA)

| Atlanta, GA
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Manager Professional Services Solution Support

Responsibilities
  • Provide leadership and work direction for approximately 12 direct reports. Helps to manage and balance the workload of the team and facilitates problem solving as needed.
  • Managing alignment of the company to customers.
  • Quarterly revenue responsibilities ($10-$20M ) and revenue risk mitigation.
  • Assist in setting and execution of the strategic direction for Omnicell Professional Services team.
  • Supports hiring and onboarding of new staff and provides opportunities for development and training.
  • Provides front line leadership and support to team by demonstrating Omnicell's Customer Intimacy Values. Instills a positive attitude and motivates team members by maximizing team and individual performance.
  • Creates metrics and dashboards as a means of presenting critical data and delivery dates to key business stakeholders.
  • Management and oversight of the following areas: revenue, process, implementation practices, process/workflow consulting and education.
  • Develops, maintains and rebuilds partnerships with internal and external stakeholders who can provide information, consultation and assistance.
  • Continually seeks better ways of doing business.
  • Assist in developing and executing effective practices, tools, and standards for implementations.
  • Demonstrated ability and executing effective practices, tools, and standards for implementations.
  • Builds commitment to common goals; creates an environment of collaboration.
  • Embraces change to stay ahead of problems.
  • Manage time and resources effectively to meet company objectives.
  • Strategic 2-3 quarter forecasting and preparation.
  • Participate in strategic initiatives.
  • Revenue management and strategic thinking.
  • Focus on customer experience during the implementation process.
  • Driving change.
  • Recruits, hires and develops a high performing team.
  • Maintain strong industry and product knowledge.

Required Knowledge and Skills
  • Background managing clinical systems/software projects in the acute care market.
  • Financial understanding of budgets, P&L and revenue goals.
  • Strong communicator, articulate and persuasive to key people both within and outside of the organization.
  • Depth of knowledge and experience in a wide range of functional departments; using this knowledge in order to bring their resources to bear in the resolution of account issues.
  • Demonstrated ability to apply tact and diplomacy when addressing all levels of staff. Must possess a high degree of business acumen when dealing with highly sensitive and confidential information.

Basic Qualifications: Bachelors Degree with a minimum of 3 years experience working in implementations or professional services; OR in lieu of degree, 5 years experience working in implementations or professional services
Minimum of 3 years directly managing a team or managing cross-functional project teams

Work Conditions
  • Remote/field based role.
  • 50% Travel required.
  • Management of a remote team.
  • Extended hours in front of a computer using video technology.
  • Work across multiple time zones.

To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.
More Information on Omnicell
Omnicell operates in the Information Technology industry. The company is located in Mountain View, CA, Milpitas, CA, Waukegan, IL, Nashville, TN, St Petersburg, FL, Raleigh, NC, Cranberry Township, PA and Warrendale, PA. Omnicell was founded in 1992. It has 2777 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 14 open jobs at Omnicell, click here.
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