Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

The Biz Ops team has two main responsibilities:

1. Shape how we understand our business

Bringing all the data together and making sense of it. Here’s how we do that:

• Working with senior leadership to understand the key success metrics for the business
• Working with operating teams (e.g., sales, marketing, product, customer success) to translate those key success metrics into metrics that mean something to those teams
• Working with Finance and Business Intelligence to make sure we’re able to reliably measure and track those metrics, which then can serve as the source of truth for the business. This includes building business cases and modeling expected impacts

1. Finding opportunities to improve the business and executing them

This is the fun part. We know where we are and where we need to be, so how do we get there?

• Developing sharp insights from the data
• Executing the most promising opportunities (via prioritization processes) with our operating teams, identifying how we’ll measure success and tracking results accordingly

Specific Pricing Focus

• Develop and run pricing and promotional experiments in pursuit of superior strategies that maximize profitability
• Stay abreast of competitive pricing and packaging dynamics in the market
• Partner with Product and Product Marketing to refine our go-to-market strategy

What you will bring to this role

• 4+ years of experience with business strategy or consulting with heavy analytics exposure
• Demonstrated experience working with internal stakeholders (not just your team/boss) to help you better understand those business questions and put together the most comprehensive answers you can
• Experience conducting qualitative and quantitative analysis on product needs and value perceptions, as well as market research and competitive benchmarking
• Ability to take a project goal, build analysis and narrative, and illustrate with clean slide deck visuals and crisp storyline
• Data visualization experience (preferably Tableau) is useful, as is any upstream data work (e.g., SQL)
• Entrepreneurial drive and leadership skills
• Deep interest and strong skills in problem solving

Preferred Qualifications

• Pricing experience
• SaaS company experience
• 1+ years of people management experience

Compensation: Minimum $80,000 base; Potential Equity 

Founded in 2013, Housecall Pro champions home service professionals by giving them the tools to work simpler and grow smarter across all aspects of their business. Our core SaaS software platform helps Pros with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. We support more than 20,000 businesses and have over 400 ambitious, mission-driven, genuinely fun-loving employees in San Diego, Denver, and all over the world. If you want to do work that impacts real people, supported by a team that’ll invest in you every step of the way, we’d love to hear from you. 

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.

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