Manager, National Maintenance Trade at Amherst
Open the door to your dream job and join #TeamMainStreet. With more than 22,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.
The National Maintenance Trade Manager is responsible for overseeing all National Maintenance vendor bid approvals, bid negotiations, vendor progress, and service level timelines. This position will report to the Director, National Maintenance.
In order to provide the best service possible to our residents, Main Street Renewal is seeking a technical expert in the area of maintenance and repair (plumbing, electrical, general maintenance, HVAC, etc.) to provide technical expertise to our internal employees and our customers. This is an office-based position that does not generally require hands-on repair work.
Oversight and management of 1500 – 2000 active work orders, across the nation, at any given time with daily addition of 400+ work orders
Daily analysis of reports, identify negative trends, obtain status updates on upcoming due dates and confirmation of completed repair with third-party vendors and internal technicians
Serve as a technical expert and resource for MSR’s National Maintenance Operations and Resident Support Center at our Corporate office
Review and approve quotes for residential maintenance work (pricing, scope, etc.).
Serve as a key point of contact and able to resolve escalated issues with vendors/contractors via phone and email
Monitor vendor progress, completions, and delays
Provide reports to senior leadership of trends and daily/weekly KPIs
Performs other duties as assigned
What you’ll need to have:
8+ years experience in the areas of construction, residential maintenance, plumbing, flooring, drywall repairs, painting, basic electrical maintenance, etc.
5+ years in the HVAC or Plumbing field are a plus
3+ years managing a team of 3+ teammates
Work experience in single-family properties is preferred
Relevant industry certifications are a plus
Estimating experience is a plus
Previous Project Management experience a plus
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio, and Outlook)
Experienced trade professional with experience in the following areas: construction, residential maintenance, plumbing, flooring, drywall repairs, painting, basic electrical maintenance, etc.
Ability to develop employees
Ability to negotiate bid pricing and resolve conflicts with contractors/vendors
Ability to train and develop relationships with vendors
Ability to review and approve quotes and invoices
Strong verbal communication/negotiation skills
Strong work ethic and integrity
Ability to collaborate with others in a corporate/office environment
Just a few other things you should know:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets and bend.
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.
Some travel is anticipated for this position.
Our full-time employee benefits include:
- A competitive compensation package, annual bonus, 401k match
- Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
- Employer-paid benefits (medical, dental, vision, health savings account)
- Professional career development and reimbursement
- Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
- Backup childcare offered through Bright Horizons
- Relaxed casual environment with virtual office events
Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.