Manager, IT Support

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Manager, IT Support

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. 


We are looking for a Manager, IT Support to take our IT Support team to the next level as our tech stack matures and we continue to grow as a company. You will play a crucial role in providing the best tech experience for Webflowers globally through exceptional end-user & technical support. 

About the role 

  • Location: San Francisco HQ or US remote
  • Full-time


As a Manager, IT Support, you’ll:


  • Build and lead a team of IT Support professionals to support our global Apple endpoint footprint, and oversee our user-lifecycle (on/off-boarding) across our corp IT systems as we continue to scale globally
  • Assist in creating and executing staffing and hiring plans to develop a highly effective global support team
  • Own our ITSM (Jira Service Management) and drive continuous improvement for the IT team and other internal teams around the globe 
  • Create, maintain, and drive engagement with knowledge articles, videos, and trainings to enable Webflowers with technology best practices
  • Develop and own our asset management strategy while managing relationships with all relevant external vendors
  • Proactively look for opportunities to increase end-user and team productivity

 


That said, these role responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly. And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to tackle passion projects outside of your role responsibilities.

About you

You’ll thrive as a Manager, IT Support if you:


  • Have extensive experience managing and developing a high-functioning IT support team at a remote first high-growth company  
  • Are passionate about coaching, mentoring, and supporting your team to reach their highest potential
  • Enjoy being hands-on to solve complex technical problems across the corp IT stack (i.e. Okta, Google Workspace, Slack, Atlassian, Zoom, and JAMF)
  • Define yourself as a customer centric IT Manager who obsesses about the employee experience
  • Deeply understand how a high-functioning IT Support team can positively improve employee satisfaction and organizational success

About us 

At Webflow, we believe that our success will not only be defined by what we do — but by how and why we do it. So, here is the Webflow “why” and our “how”:


Our Mission:


To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.


Our Core Behaviors:


  1. Earn customer trust
  2. Get it done, do it right
  3. Practice candor with care
  4. Dream big, ship often


Our commitments to you 


  • We’ll pay you! This is a full-time, salaried position that includes equity
  • We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses 
  • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
  • We offer flexible parental leave 
  • We provide remote employees with the equipment they need to create a great remote work environment 
  • We will offer you the support you need to help you grow as an impactful Lead Recruiter and a human being 


Ready to apply?


If you share our values and our enthusiasm for empowering the world, we’d love to review your application!


Note: You'll need valid U.S. work authorization to join us.

More Information on Webflow
Webflow operates in the Software industry. The company is located in San Francisco, CA. Webflow was founded in 2013. It has 200 total employees. It offers perks and benefits such as Friends outside of work, Eat lunch together, OKR operational model, Team based strategic planning, Group brainstorming sessions and Pair programming. To see all 32 open jobs at Webflow, click here.
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