Manager IT - Standards, ITIL, ITSM at Exelon (Philadelphia, PA)

| Philadelphia, PA
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Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Plan and manage resources, finances, scope and services within a functional area of Information Technology (Cloud and Network Engineering) to deliver business results. Provide Cloud and Network Engineering products, services and solutions on time, within budget and with the required functionality. Establish, maintain and enhance relationships with clients. Participate in developing and implementing Standards, strategy/policy. Manage large-scale projects of high complexity, size and change management risk.

PRIMARY DUTIES AND ACCOUNTABILITIES
  • Lead and manage IT staff and resources in accordance with IT Business Plan. For projects: Plan and manage scope, schedule, and budget for defined deliverables in accordance with IT project management standards. For operations/application maintenance: Plan and manage to defined service level agreements at agreed upon budgets. (25%)
  • Lead and manage IT projects and associated system integrators to deliver projects of medium to high complexity. (10%)
  • Operate utilizing standard processes as defined within the Management Model. Oversee process improvement efforts and ensure adoption of standard processes and procedures that deliver sustainable top quartile cost and performance levels. (15%)
  • Establish, maintain, and enhance relationships with business and IT partners. Communicate status to key stakeholders on a regular basis. (15%)
  • Maintain current business knowledge/acumen, including application of technology solutions to deliver business results. (10%)
  • Evaluate performance and provide coaching for IT personnel. Participate in career development and succession planning processes. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT employees. (10%)
  • Prepare and manage budget for area of responsibility. (5%)

JOB SCOPE
  • Total Staff Managed: 5 to 20
  • Utilize understanding of customer's business needs to determine requirements and help set direction.
  • Determine and helps others learn appropriate theories, practices and principles that relate to their skill set portfolio and related sciences and disciplines.
  • Make judicious decisions in familiar and new situations and contributes to strategic decisions.
  • Represent business client's perspective with IT team
  • Dimensions: Span of control (generally 10), level of budget control, technical/business complexity, risk, criticality of assignment to business
  • Budget Management specific to area of accountability.
  • Operate independently with little or no supervision.
Qualifications

MINIMUM QUALIFICATIONS
  • Bachelor's degree in Engineering or related discipline and typically 8 to 10 years experience in
  • (Network Engineering, Layer 2 switching, Layer 3 routing, ITIL Standards, IT Service Management) or equivalent combination of education and work experience.
  • Appropriate technical skills (Switch, Route, Firewall, Security, SDWAN, ITIL, ITSM).
  • Strong knowledge of business practices and processes in Network Engineering, Firewall Security, ITIL, ITSM, Electric Utility knowledge, NERC and FERC).
  • Experience leading and managing IT projects or subteams and knowledge of IT project management.
  • Experience leading and managing technical personnel.
  • Strong judgment and excellent analytical ability.
  • Excellent communications skills and ability to work effectively with all levels of IT and business management and with vendors.
  • Experience managing budgets for functional area of responsibility.

PREFERRED QUALIFICATIONS
  • Graduate degree.
  • Prior experience withinan Electric or Gas Utility
More Information on Exelon
Exelon operates in the Energy industry. The company is located in Chicago, IL, Baltimore, MD, Kennett Square, PA, Chicago, IL, Baltimore, MD and Philadelphia, PA. Exelon was founded in 2000. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 179 open jobs at Exelon, click here.
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