Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Manager, IT Site Support

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Our Opportunity:

Chewy is hiring an IT Site Manager for our Phoenix, AZ location. The IT Site Manager must be highly autonomous, possessing strong project and time management skills and have both the desire and ability to work in a fast-paced environment. They must possess superior customer service skills, extensive knowledge of both computers (hardware and software) and RF unit technologies and excellent written and verbal communication skills. Previous experience exercising high levels of initiative, judgment, and diplomacy is required. A successful track record of designing simple, scalable solutions and troubleshooting complex network problems is also essential as well as effectively managing a local IT team.

What you'll do:

Key responsibilities include managing the daily activities of the department, troubleshooting complex application, hardware and network issues; documentation, analysis and resolution of escalated help desk tickets; and working with local and remote IT Site Support Technicians, employees and operations management to quickly provide high quality solutions to IT problems. This will provide you with the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, RF unit technology, network connectivity, Windows software, and much more. In addition, you will also be involved and responsible for aligning the IT strategy and roadmap for the Fulfillment Center to meet requirements set by the local Operations team.

Day to Day activities include network engineering and troubleshooting, project management, leadership of local IT Support technicians, data cabling, and systems administration in a variety of software and hardware environments. In addition, you will work closely with the company’s decision makers to identify, recommend, develop and implement cost-effective technology solutions in order to support our rapid growth.

What you'll need:

  • Bachelors or Master’s degree in Computer Science or IT related field.
  • 5-7 years of experience providing technical support in a Fulfillment Center environment.
  • MS certifications such as MCSE, MCSA, and/or MCITP.
  • Extensive knowledge of Motorola/Zebra RF Units: Moto MC9190, VC6090, WT41N0.
  • Expertise in areas of IT such as Microsoft Administration, Mobile Device Management, RF Technologies.
  • Advanced Troubleshooting skills in a multi-user, high pressured environment.
  • Extensive knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
  • Experience with Data Cabling / Computer Facilities maintenance.
  • Demonstrated success in leading IT Support teams.
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation.
  • Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.
  • Experience managing vendor contracts, relationships and service outages.
  • Ability to stand/walk for 10-12 hours per day.
  • Willingness to work flexible shifts and scheduling including nights, weekends, and holidays.
  • Participate in a 24/7 support and on call rotation.
  • Experience working in an SLA driven environment.
  • Experience supporting PC’s in a Windows Active Directory environment.
  • Cisco CCNA
  • Working knowledge of SOTI MobiControl device management
  • Ability to manage high priority projects
  • Proven ability to work successfully with limited supervision.
  • Ability to travel up to 25%.
  • Must be able to lift up to 50 pounds with or without reasonable accommodation.



Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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