Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
The IT Demand & Capacity Manager position will support the capacity, prioritization, and demand for the Pacific West Optum Care Technology teams. Candidates must demonstrate problem solving and analytics skills, along with the ability to communicate effectively at various levels in the organization. The role requires the management of the resource capacity models and demand management reporting with continuous customer engagement. The ideal candidate will demonstrate proficiency in designing demand prioritization, resource capacity models and reporting.
Primary Responsibilities:

• Manage IT intake and demand via a centralized set of tools, processes, and meetings cadence
• Partner with IT resource managers to refine and manage IT resource capacity models
• Engage with IT partners in technology planning, delivery and understanding business demands/requirements
• Provides reports and dashboards to provide transparency into IT demand backlog, metrics, and current intake pipeline
• Facilitates and actively participates in Demand prioritization meetings with appropriate stakeholder groups
• Reports to and consults with upper management and executives, as needed, to help drive strategic direction and tactical business needs
• Performs complex administrative and analytical tasks in support of the IT department
• Manages and is responsible for the successful completion of all demand-related tasks
• Assist stakeholders and provide overall direction around their demand needs
• Perform the day-to-day operations around demand and project management initiation tasks
• Identify and drive service improvements within the demand and capacity processes
• Assist in budget related, demand funnel and pre-project planning
• Track overall status of projects for tracking progress against the demand/capacity plans and reporting to leadership
• Evaluate and document current intake processes and define alternative intake methodologies
• Maintain visibility to and represent all aspects of the work intake and demand management processes within the SDLC including financial planning and costing, resource availability management, capacity planning, work tracking and delivery, and supplier/vendor engagement
• Participates in special projects as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 8+ years of Technology experience
• 2+ years of experience working in a Project Management Office, including setting strategy, governing a large IT organization, and enforcing policies
• 2+ years of resource utilization tracking and management and reporting
• 2+ years of demand management
• Ability to work as a team player with technology leaders to drive strategy and continue to build, develop, and mature the IT organization
• Ability to organize, prioritize, and solution business process needs as it relates to overall company and IT Strategy
• Ability to effectively communicate both in writing and verbally
• Ability to deliver quality presentations to large group and confidently project IT in a positive manner
• Ability to work effectively inside technical and business environments
• Knowledge of new technologies and maintain and stay abreast of updates and changes
• BS in Computer Science, Software Engineering, other related field, or equivalent work experience
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

• Demonstrated solid analytical and problem-solving skills: proven ability to identify problems and risks, analyze details, propose solution options, and then implement needed changes
• Must be self-motivated, proactive, creative, and efficient in identifying issues, understanding, and proposing solutions
• Experience in analyzing metrics, designing reports and use of different reporting tools - Power BI, Tableau, etc. Data visualization, SQL
• Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes
• Self-starter with the ability to work in a fast-paced, dynamic environment
• Quickly adaptable to changing processes and requirements
• Ability to work well under pressure in a team environment
• Solid time management skills
• Excellent attention to detail
• Solid customer facing skills with an ability to interact in confidence with clients
• Solid written and verbal communications including the ability to interact with colleagues at all organizational levels
• Ability to effectively communicate results to management and provide analytics; the "so what"
• Solid presentation skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Manager, IT Demand & Capacity, El Segundo, CA, California