About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

The IFM COE Manager, Initiatives is a leader on the centralized resource / platform team responsible for governing, overseeing and supporting the national Facility Management teams in meeting strategic business objectives and key performance indicators. This position requires interaction with the Account Leadership team, Client, Vendors, Operational, and Support staff and will be a fast-paced environment consistent with handling multiple demands and priorities, candidate must be able to process and develop information to meet their needs, as well as coordinate various account level facility activities and projects. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions.

Key Responsibilities

• Manage and support all processes and procedures related to client-driven initiatives, overseeing portfolio-wide projects that fall below the capital spend threshold.
• Develop strong relationships with vendors, field teams and the client by responding to requests in a timely manner, acting as an escalation point and commodity subject matter expert.
• Partner with vendors to improve quality and services levels, provide an exceptional customer experience, decrease risk and identify cost reductions where applicable to meet client needs and achieve account goals.
• Ensure associated services are executed in a manner consistent with the client's global standard processes and professional brand image and are compliant with applicable local laws, rules, and regulations.
• Develop and execute appropriate reporting routines to support platform, region, account, and/or client goals and objectives.
• Interface with Call Center, Data Management, Supply Chain Management, Engineering and Energy & Sustainability, Business Intelligence and Finance teams on ongoing routines as well as enhancement opportunities and process improvements.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
• Perform additional job duties, as requested.

Qualifications

• Bachelor's degree or equivalent work experience
• 5+ years' experience in commercial real estate and/or Facilities Management or Project Management
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access)
• Must be detail oriented, organized, flexible, and willing to assume new projects
• Proven track record of excellent internal and external customer service
• Excellent verbal and written communication skills with the ability to communicate professionally in a clear and concise manner
• Strong team player with the ability to grasp new ideas and change direction quickly, in a fast-paced environment
• High degree of innovation and independence and the ability to work with minimal supervision

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.